Field Service Technician

Sturtevant, WI 53177

Employment Type: Permanent Job Category: Technician Job Number: 54034282 Compensation: $72800-83200 / year

Job Description

Field Service Technician
Pay: Up to $40/hr (based on experience)
Travel: Up to 75% (primarily domestic, occasional international)

Overview
We’re seeking a skilled Field Service Technician to serve as the primary technical point of contact for customers after equipment has shipped. This role focuses on installation, training, troubleshooting, and ongoing support of automated packaging machinery. When not traveling, you’ll work out of the corporate headquarters testing and checking out machines prior to shipment.
If you enjoy hands-on electro/mechanical work, customer interaction, and seeing equipment come to life in the field, this is a great opportunity.

Key Responsibilities
Customer Support & Field Service
  • Install, repair, maintain, and test equipment at customer sites
  • Provide hands-on training for new and existing customers
  • Serve as a technical resource for customer questions related to equipment design and operation
  • Diagnose mechanical and electrical issues and determine effective solutions
  • Follow all company and customer safety procedures and protocols
  • Build long-term, trusted customer relationships
Internal & Factory Support
  • Support Factory Acceptance Tests (FATs) as required
  • Checkout and test completed machinery prior to shipment
  • Assist with machine assembly when needed
  • Provide technical phone support to customers
  • Communicate new customer opportunities to the sales team
Documentation & Reporting
  • Create timely, detailed service and trip reports
  • Document processes, troubleshooting steps, and customer interactions
  • Share information and collaborate with internal technical teams
Required Skills & Qualifications
  • Strong electro/mechanical troubleshooting abilities
  • Solid understanding of how machinery interfaces with customer equipment and processes
  • Ability to diagnose root causes using testing and measurement techniques
  • Excellent verbal and written communication skills
  • Proven ability to remain calm and effective under pressure
  • Strong organization, time management, and computer skills
  • Valid driver’s license and ability to operate company/rental vehicles
Experience & Education
  • High school diploma or GED required
  • 3–5+ years of experience as a Field Service Technician or in a customer-facing technical role
  • Experience with packaging equipment strongly preferred
    • Filling equipment experience is a plus
Technology & Equipment Experience
  • Working knowledge of mechanical and electrical systems
  • Ability to troubleshoot, test, repair, and service industrial equipment
Physical & Work Requirements
  • Ability to stand, walk, bend, and lift up to 50 lbs
  • Flexible schedule with significant travel requirements
  • Field-based work at customer facilities
Compensation & Perks
  • Hourly pay up to $40/hr
  • Travel opportunities with exposure to diverse customer environments
  • Hands-on, technical role with autonomy and variety
  • Opportunity to work on complex, custom machinery



    Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

Meet Your Recruiter

Joshua Avila
Technical Recruiter

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

 As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

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About Sturtevant, WI

Ready to take the next step in your career? Explore job opportunities in the vibrant area around Sturtevant, Wisconsin! Nestled in Racine County, this charming town offers a unique blend of small-town charm and big-city amenities, making it an ideal location for job seekers looking to grow and thrive. From the charming boutiques and art galleries in nearby Racine to the stunning Lake Michigan shoreline, there's no shortage of enchanting features to discover. Enjoy sampling the famous Wisconsin cheese at local eateries or catching a show at the Racine Theatre Guild. With easy access to Milwaukee just 25 miles north, where you can cheer on the Brewers or Bucks, Sturtevant provides a perfect balance of work and play. Don't miss out on the opportunity to kickstart your career in this picturesque and welcoming community. Explore our job listings today and take the first step towards a brighter future!