Technical Service Manager
Job Description
Location: Pleasant Prairie, WI 53158
Hire Type: Direct Hire
Salary Range: $85,000 - $115,000 per year
- Manage and supervise a team within the Technical Services and Warranty areas.
- Ensure the team is well-trained, motivated, and productive.
- Carry out responsibilities in compliance with company policies, including performance reviews, hiring, and disciplinary actions
- Perform engineering reviews of design documentation to ensure compliance with stated requirements.
- Document and maintain data from technical service activities, adhering to company policies.
- Communicate significant technical issues and provide recommendations for improvements.
- Prepare and deliver technical reports and presentations to both management and team members.
- Review department training needs and assist in budget formulation for the technical services team.
- Develop and conduct training sessions on technical processes.
- Oversee technical activities and ensure safe and efficient practices are followed.
- Collaborate with engineers to ensure product quality throughout its lifecycle.
- Apply Statistical Process Control (SPC) methods to analyze and evaluate production processes.
- Stay up to date on industry quality standards and codes
- Bachelor's degree in a technical field (Mechanical, Electrical, or Manufacturing Engineering) or equivalent experience.
- 7-10 years of experience in technical services or a related field, with specific exposure to quality management in a manufacturing environment.
- Proven leadership experience (3-5 years) in managing teams and technical projects.
- Strong technical knowledge, with an ability to analyze mechanical, electrical, and PLC-related processes.
- Skilled in the use of Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication skills, both verbal and written, with experience preparing and presenting technical material.
Meet Your Recruiter
Sabrina Herrera
Sabrina Herrera is a seasoned Technical Recruiter with a knack for establishing genuine connections with candidates and continuously expanding her expertise in various roles and industries. With one year of dedicated service at Sterling and an impressive 15-year journey in the recruiting arena, Sabrina has become a respected figure in talent acquisition.
As a Technical Recruiter, Sabrina's ability to build strong relationships with candidates sets her apart. She values the opportunity to understand each individual's unique strengths, aspirations, and career goals, ensuring she can guide them toward the most suitable and fulfilling opportunities.
Having spent 15 years in the recruiting domain, Sabrina's experience spans diverse industries and roles. She embraces the challenges of exploring new fields, consistently striving to expand her knowledge and expertise. Her dedication to continuous learning allows her to stay at the forefront of emerging trends and best practices in the recruitment landscape.
Sabrina advises fellow professionals to cultivate a curious mindset and actively seek new challenges and projects that push the boundaries of their abilities. Embracing the unknown and venturing into uncharted territories can lead to personal and professional growth, ultimately elevating one's effectiveness in the field of recruitment.