Program Manager

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Service Manager

Schaumburg, IL 60173

Employment Type: Permanent Job Category: Program Manager Job Number: PR148815222 Compensation: $85000-110000 / year

Job Description

Service Manager 
Schaumburg, IL 

$100K-110K 

This position is responsible for managing all ongoing and future mechanical and electrical installs and service calls at Customer and OEM locations working within the company's guidelines.                                                                            

Job Description: 
  • Manages employees and is responsible for hiring, termination and disciplinary actions.
  • Prepares and delivers annual performance reviews with all direct reports.
  • Works with other department managers and project managers to execute projects to company standards. Open, proactive, and effective verbal and written communication with other departmental and project managers.
  • Sets an example for their department through actions and communication including needed follow up and active participation in meetings.
  • Holds regular department level meetings to ensure effective communication, knowledge sharing, corrective action and continuous improvement.          
  • Assists in solving technical problems specific to electrical and mechanical machine installations and service calls at customer locations.
  • Analyzes project scope, budget and schedule and assigns the proper resources.
  • Supports department managers and project managers with technical knowledge which could be in the form of email, team meetings, customer interactions and/or escalations.        
 
Requirements: 
  • BS in Business Management or applicable experience       
  • 5-7 years’ experience in Automation and Manufacturing/Machine Tool Industry    
  • Manufacturing / Machine Tool Experience: Managed a service group previously, working knowledge of project flow process including engineering to assembly to customer installation...as well as industry knowledge of the technology including interface, mechanical, electrical.                                             
  • Automation Experience: Conveyors, robots, washers, etc. Experience in integrating multiple pieces of equipment, dealing with automotive customers, and understanding the challenges associated in these areas.                                                                                    

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