Program Manager

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Service Manager

Schaumburg, IL 60173

Employment Type: Permanent Job Category: Program Manager Job Number: PR148815222 Compensation: $85000-110000 / year

Job Description

Service Manager 
Schaumburg, IL 


This position is responsible for managing all ongoing and future mechanical and electrical installs and service calls at Customer and OEM locations working within the company's guidelines.                                                                            

Job Description: 
  • Manages employees and is responsible for hiring, termination and disciplinary actions.
  • Prepares and delivers annual performance reviews with all direct reports.
  • Works with other department managers and project managers to execute projects to company standards. Open, proactive, and effective verbal and written communication with other departmental and project managers.
  • Sets an example for their department through actions and communication including needed follow up and active participation in meetings.
  • Holds regular department level meetings to ensure effective communication, knowledge sharing, corrective action and continuous improvement.          
  • Assists in solving technical problems specific to electrical and mechanical machine installations and service calls at customer locations.
  • Analyzes project scope, budget and schedule and assigns the proper resources.
  • Supports department managers and project managers with technical knowledge which could be in the form of email, team meetings, customer interactions and/or escalations.        
  • BS in Business Management or applicable experience       
  • 5-7 years’ experience in Automation and Manufacturing/Machine Tool Industry    
  • Manufacturing / Machine Tool Experience: Managed a service group previously, working knowledge of project flow process including engineering to assembly to customer well as industry knowledge of the technology including interface, mechanical, electrical.                                             
  • Automation Experience: Conveyors, robots, washers, etc. Experience in integrating multiple pieces of equipment, dealing with automotive customers, and understanding the challenges associated in these areas.                                                                                    

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