Remote, GA 30240 US
Salary: $85,000 - $115,000 (Salaried Position)
We are a leading company in the industrial services sector, specializing in DISA equipment solutions. As we continue to expand our operations, we are seeking a dynamic and experienced Service Manager to oversee our service department in North America.
The Service Manager will play a crucial role in managing our service operations, ensuring excellent customer satisfaction and effective team management. The primary responsibility is to build and maintain strong relationships with customers, coupled with managing a team of service professionals. The ideal candidate will have a strong sales mindset, prioritizing a "customer-first" attitude, and possess exceptional leadership skills.
Interface with customers to develop and maintain lasting relationships.
Manage and lead the service team members to ensure efficient operations.
Maintain a strong working knowledge of industry standards, practices, and the company's products and services.
Utilize strong sales skills to drive business growth and meet targets.
Oversee service operations in North America, ensuring quality and timely delivery of services.
Ensure compliance with all safety and regulatory standards.
Provide technical expertise and support to customers and team members.
Collaborate with other departments to enhance overall customer satisfaction.
Minimum 5 years of industry experience, including mechanical and electrical skills.
DISA Equipment experience preferred.
Work experience in a foundry environment.
Bachelor’s degree in Engineering or a similar field preferred.
Proven experience in sales (inside/outside) and customer service.
Minimum of 5 years of management experience.
Strong leadership and interpersonal skills.
Excellent communication and negotiation abilities.
Problem-solving and decision-making capabilities.
Ability to work independently and remotely.
Results-driven with a focus on customer satisfaction.
Competitive salary and performance-based bonuses.
Comprehensive health and wellness benefits.
Remote work flexibility.
Opportunities for professional development and advancement.