Service Contract Coordinator

Service Contract Coordinator

Location: Elmhurst, IL

Employment Type: Direct Hire

Opportunity:

While an engineering or technical background is not required, a willingness to learn and retain relevant troubleshooting skills is essential. This position involves a significant amount of transactional work, so the ideal candidate should possess an intermediate level of proficiency in Excel and be comfortable working in computer environments.

Join our team as a Service Contract Coordinator and play a pivotal role in managing our service contract business. As the Service Contract Coordinator, you will be an integral part of our operations, responsible for overseeing our national network of 400+ service contractors and working closely with customers to meet their service needs. Your day-to-day responsibilities will include coordinating service appointments with customers and dispatching HVAC field contractors for preventative maintenance, chiller start-ups, replacements, or emergency services. Effective communication via phone and email is crucial in this role, and you will need to be proactive and responsive when addressing unit faults or downtime events in the field.

Preferred Skills and Strengths:
Positive Attitude: Maintain a positive outlook and attitude even in challenging situations.
Organization: Demonstrate strong organizational skills to efficiently manage service contracts and appointments.
Communication: Be a strong verbal and email communicator to interact effectively with customers and contractors.
Excel Proficiency: Possess intermediate-level Excel skills for managing data and tracking service activities.
Computer Proficiency: Feel comfortable working in various computer environments and software applications.
Team Player: Collaborate effectively with colleagues and contractors as part of a dynamic team.
Problem Solver: Exhibit problem-solving abilities to address service-related issues quickly and efficiently.
Initiative: Take ownership of your responsibilities and proactively seek solutions.
Judgment: Be comfortable making informed judgment calls when needed.
High Character: Demonstrate honesty, care, humility, resourcefulness, and dependability in all interactions.

If you are ready to contribute to a dynamic team, have a positive attitude, and are eager to learn and grow in a service-oriented environment, we encourage you to apply for the Service Contract Coordinator position.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to reviewing your application.