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Customer Quality Engineer

Burlington, WA 98233

Employment Type: Permanent Job Category: Quality Engineering Job Number: 50207076 Compensation: $80000-105000 / year

Job Description

Title: Customer Quality Engineer
Location: [Insert Location]
Hire Type: Direct Hire
Salary: $80,000 – $105,000/year

The Customer Quality Engineer is responsible for leading customer-focused quality assurance efforts, ensuring a high level of customer satisfaction through timely and effective root cause analysis, corrective actions, and continuous improvement initiatives. This role manages all aspects of customer audits and serves as the frontline contact for customer quality concerns. The Customer Quality Supervisor also oversees the implementation of standard Return Material Authorization (RMA) and Root Cause Corrective Action (RCCA) processes at the site level and ensures consistency across functions.

Job Duties:
  • Serve as the main site-level liaison for customer quality issues, including RMA investigations, root cause analysis, and communication with Sales and Engineering teams.
  • Analyze warranty claims, audit findings, and quality performance metrics to identify trends.
  • Supervise and guide a team of quality technicians or engineers focused on finished product, out-of-the-box audits, customer requirements, and outgoing quality.
  • Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team.
  • Implement and maintain customer quality processes aligned with corporate standards (e.g., RMA, RCCA, Apollo, A3, PDCA).
  • Monitor and drive improvements in customer complaint resolution time, RMA cycle time, and customer satisfaction.
  • Lead internal cross-functional teams to resolve customer-reported issues, identify systemic root causes, and implement sustainable corrective actions.
  • Initiate the revision process and engineer solutions using tools such as DFMEA, PFMEA, control plans, etc.
  • Maintain and improve systems for outgoing inspection, product traceability, and data analysis (SPC, Pareto, etc.).
  • Champion lessons learned from customer feedback across departments to drive product and process improvements.
Qualifications:
  • Bachelor’s Degree in Engineering, Quality, or related field, or equivalent experience.
  • 2+ years in Quality Assurance, CX, CEX, Customer Quality, or Customer Experience roles in a heavy-automation, fast-paced manufacturing environment.
  • Quality Engineer Certification.
  • Green Belt (or higher) Certification
  • Demonstrated ability to lead cross-functional initiatives with technical expertise and leadership capability.
  • Ability to interpret and understand regulatory requirements and customer requirements.
  • Excellent communication skills, with the ability to present technical information clearly to internal and external stakeholders.
  • Strong root cause analysis and problem-solving abilities (8D, 5-Why, Fishbone).
  • Proficient in statistical process control and analysis (SPC, Minitab, Excel).
  • Working knowledge of QMS (ISO 9001 or equivalent), FMEA, and CAPA.
  • Ability to collaborate across functions (Engineering, Sales, Operations, IT).
Qualified applicants will receive consideration without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

Meet Your Recruiter

Naeomi Cervantes
Senior Technical Recruiter

Naeomi is a Senior Technical Recruiter at Sterling Engineering with more than two years of experience supporting candidates and clients. She focuses on Sterling’s Commercial Division, recruiting for roles across plastics, machining, aerospace, and other specialized technical environments.

Naeomi enjoys recruiting because it gives her the opportunity to make a lasting, positive impact in someone’s life. She is passionate about helping candidates find new opportunities that align with their skills, goals, and long-term career growth.

For Naeomi, recruiting is also about building trusted relationships and being a helpful resource beyond one placement. Whether supporting an individual candidate or someone in their network who may be looking for a new role, she takes pride in helping people move forward with confidence.

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

 As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

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About Burlington, WA

Discover exciting job opportunities in and around Burlington, Washington today! Nestled in the beautiful Pacific Northwest, this vibrant region offers a perfect blend of scenic beauty and career growth. Imagine working in a place where you can explore the picturesque Skagit Valley, savor fresh seafood at local eateries, and enjoy performances at the historic Lincoln Theatre. With easy access to the North Cascades National Park and various outdoor recreational activities, Burlington, Washington, provides an exceptional work-life balance for those seeking a fulfilling career. Don't miss out on the chance to be part of this charming community – explore our job listings now and take the next step towards building your dream career in Skagit County!