Quality Assurance Manager
Job Description
- Lead and continuously improve the plant Quality Management System in accordance with ISO 9001 requirements.
- Manage internal, customer, and third-party audits, including corrective actions and follow through on audit findings.
- Maintain quality procedures, work instructions, documentation, and controlled quality records. Ensure products meet applicable customer, regulatory, and industry requirements, including UL and other domestic and international standards.
- Lead quality initiatives using data and statistical methods including SPC, process capability, Gage R&R, FMEA, DOE, and acceptance sampling.
- Develop and monitor quality KPIs including scrap, first pass yield, cost of poor quality, customer complaints, PPM, and audit performance.
- Lead root cause investigations and corrective actions using structured problem-solving tools such as 8D, 5 Why, and cause and effect analysis.
- Support Lean and Six Sigma improvement projects focused on reducing defects, improving process capability, and eliminating variation.
- Oversee inspection, metrology, and calibration programs for equipment such as CMMs, vision systems, optical comparators, gages, calipers, micrometers, and electrical testing equipment.
- Manage and develop Quality Engineers and Quality Technicians through coaching, training, goal setting, and performance management.
- Partner with Engineering, Operations, and Purchasing on supplier qualification, supplier performance, corrective actions, and new product initiatives.
- Lead investigations involving customer complaints, returns, and quality escalations.
- Support quality planning during new product development and design reviews.
- Must Have: Bachelor's degree in Engineering, Quality, Manufacturing, Business, or a related discipline.
- Must Have: 5+ years of progressive quality experience within a manufacturing environment.
- Six Sigma Green Belt or equivalent continuous improvement experience required.
- 2+ years of experience leading or supervising quality professionals.
- Strong experience implementing, maintaining, or improving a Quality Management System.
- Working knowledge of ISO 9001 and manufacturing quality standards.
- Experience with statistical quality tools, root cause analysis, corrective actions, and continuous improvement methodologies.
- Knowledge of inspection, metrology, calibration, and manufacturing quality equipment.
- Experience supporting regulatory compliance and customer or third party audits.
- ASQ Quality Manager, Quality Engineer, Six Sigma Black Belt, ISO Lead Auditor, or Lean certifications are highly preferred.
Meet Your Recruiter
Sabrina Herrera is a seasoned Technical Recruiter with a knack for establishing genuine connections with candidates and continuously expanding her expertise in various roles and industries. With one year of dedicated service at Sterling and an impressive 15-year journey in the recruiting arena, Sabrina has become a respected figure in talent acquisition.
As a Technical Recruiter, Sabrina's ability to build strong relationships with candidates sets her apart. She values the opportunity to understand each individual's unique strengths, aspirations, and career goals, ensuring she can guide them toward the most suitable and fulfilling opportunities.
Having spent 15 years in the recruiting domain, Sabrina's experience spans diverse industries and roles. She embraces the challenges of exploring new fields, consistently striving to expand her knowledge and expertise. Her dedication to continuous learning allows her to stay at the forefront of emerging trends and best practices in the recruitment landscape.
Sabrina advises fellow professionals to cultivate a curious mindset and actively seek new challenges and projects that push the boundaries of their abilities. Embracing the unknown and venturing into uncharted territories can lead to personal and professional growth, ultimately elevating one's effectiveness in the field of recruitment.