Product Support Specialist
Job Description
Location: Germantown, WI
Hire Type: Direct Hire
Salary: $65K–$75K
Sterling Engineering is looking for a Product Support Specialist – Interconnect & Interface in Germantown, WI. This role is responsible for providing high-quality technical support to employees, distributors, and customers while ensuring seamless application of interconnect and interface products. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a background in technical or customer support.
- Provide telephone and email support to distributors, customers, and employees, offering technical instruction on interconnect and interface products.
- Maintain accurate records of customer interactions using support systems and tools.
- Develop and update product support materials (e.g., application notes, how-to guides) to illustrate product functionality.
- Contribute to product demos (e.g., tradeshow panels, demo programs) as needed to support sales efforts.
- Stay current on product knowledge, industry trends, and competitor offerings by coordinating with internal teams.
- Support training efforts for employees, distributors, and customers.
- Occasional travel (10%) may be required; must have a valid driver’s license and ability to travel by car or plane.
- Must be able to lift a minimum of 50 lbs.
- Bachelor’s degree or equivalent combination of education and experience.
- Strong problem-solving skills with the ability to explain complex concepts to non-technical audiences.
- Proven experience in customer support or technical support roles.
- Excellent oral, written, and interpersonal communication skills.
- Ability to work independently as well as part of a team.
- Preferred: Familiarity with electricity and electrical controls in industrial environments, including device connectivity.
Meet Your Recruiter
Erik Butzen
Technical Recruiter
Erik Butzen is a skilled and compassionate Senior Recruiter passionate about empowering individuals to advance in their careers. With two years of dedicated service at Sterling, Erik has already significantly impacted the organization's talent acquisition efforts.
Having honed his expertise over five years in the field of recruiting, Erik possesses a deep understanding of the industry's intricacies. His journey began with the desire to assist individuals in finding opportunities that would propel their professional growth forward.
As a Senior Recruiter, Erik takes great pride in his ability to help people make meaningful advancements in their careers. Whether it's guiding a candidate through the interview process, providing valuable insights into the job market, or matching the right talent with the perfect role, Erik is committed to positively impacting the lives of those he interacts with.
One of Erik's most valuable pieces of advice to both hiring managers and fellow recruiters is to ask a lot of questions. Understanding the needs and expectations of both candidates and employers is essential to finding the best fit for both parties.