Customer Service

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Entry Level Electrical Engineer

Warrenville, IL 60563

Employment Type: Permanent Job Category: Customer Service Job Number: Ca633202227 Compensation: $65000-90000 / year

Job Description

Title: Electrical Engineer - Support 
Entry level engineers will be considered!
 
Location: Warrenville, IL 
 
Overview: Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.
 
Hire Type: Direct Hire
 
Job Summary:
  • Responsibilities include troubleshooting problems, providing step-by-step instructions, diagnosing software and/or hardware issues, and escalating complex cases to higher levels of support when necessary.  
  • The role will collaborate with sales and engineering, gather feedback for product improvement, and stay updated on industry trends.
  • Responsible for following the company’s safety policies, procedures, and compliance rules.  Ensure that customers requiring technical support are operating in a safe environment.
  • Understand customer needs and expectations, provide excellent direct and indirect service and fulfill customer expectations.
  • Consult with users to determine hardware, software or system functional specifications by utilizing expert knowledge of application and systems analysis techniques and procedures.
  • Support the creation or modification of customer-facing documentation, internal technical documentation, and training material.
  • Provide technical support and problem resolution activities.
  • Track and monitor service requests to ensure timely resolution; keep users informed of status.

 Qualifications:
  • Bachelor's degree in engineering, or equivalent experience is desired
  • 0-2 years’ experience in technical support is a plus
  • Ability to read and interpret electrical drawings and schematics
  • Ability to interpret electromechanical designs
  • Mechanical and technical skills and knowledge
  • Knowledge of PLC's
  • Proficient in SolidWorks, and/or other CAD programs
 
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Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

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