Customer Service

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Entry Level Electrical Engineer

Warrenville, IL 60563

Employment Type: Permanent Job Category: Customer Service Job Number: Ca633202227 Compensation: $65000-90000 / year

Job Description

Title: Electrical Engineer - Support 
Entry level engineers will be considered!
Location: Warrenville, IL 
Overview: Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.
Hire Type: Direct Hire
Job Summary:
  • Responsibilities include troubleshooting problems, providing step-by-step instructions, diagnosing software and/or hardware issues, and escalating complex cases to higher levels of support when necessary.  
  • The role will collaborate with sales and engineering, gather feedback for product improvement, and stay updated on industry trends.
  • Responsible for following the company’s safety policies, procedures, and compliance rules.  Ensure that customers requiring technical support are operating in a safe environment.
  • Understand customer needs and expectations, provide excellent direct and indirect service and fulfill customer expectations.
  • Consult with users to determine hardware, software or system functional specifications by utilizing expert knowledge of application and systems analysis techniques and procedures.
  • Support the creation or modification of customer-facing documentation, internal technical documentation, and training material.
  • Provide technical support and problem resolution activities.
  • Track and monitor service requests to ensure timely resolution; keep users informed of status.

  • Bachelor's degree in engineering, or equivalent experience is desired
  • 0-2 years’ experience in technical support is a plus
  • Ability to read and interpret electrical drawings and schematics
  • Ability to interpret electromechanical designs
  • Mechanical and technical skills and knowledge
  • Knowledge of PLC's
  • Proficient in SolidWorks, and/or other CAD programs
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

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