• Manage end-to-end processing of customer orders, including order entry, documentation, and record maintenance
• Review customer purchase orders for pricing, terms, and accuracy
• Enter and maintain order data within ERP and CRM systems
• Monitor open orders and proactively address late or at-risk orders
• Coordinate with Sales, Production, Supply Chain, Shipping, and Accounting
• Process order changes, cancellations, blanket releases, returns, and credits
• Serve as a primary contact for order status, tracking, and delivery inquiries
• Support inventory planning and assist with administrative and documentation needs

• Experience working in order management, customer service, or supply chain within a manufacturing environment
• Strong attention to detail with the ability to manage multiple priorities
• Comfortable working with ERP/CRM systems (manufacturing ERP preferred)
• Strong written and verbal communication skills
• Team-oriented mindset with the ability to work cross-functionally

• Associate’s degree or equivalent work experience
• 5+ years of customer service or order processing experience, preferably in manufacturing
• Advanced proficiency in Microsoft Office (Excel, Word, Outlook)

• On-site role in a fast-paced manufacturing setting
• Regular interaction with internal and external customers
• PPE required when in manufacturing areas (safety glasses, steel-toe shoes)
• May involve standing, walking, and lifting up to 50 lbs as needed

• Direct hire
• $60,000 annual salary
• Full benefits package

• Stable, established manufacturing environment
• High visibility role working closely with multiple departments
• Opportunity to own the order process end-to-end

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.