IT Support Technician

Lemont, IL 60439

Employment Type: Contract Job Category: Help Desk Job Number: 53323914 Compensation: $24.04 / hour

Job Description

Title: IT Support Specialist
Location: Lemont, IL I 100% onsite
Hire Type: 6 Month Contract with Full benefits!
Salary: $20-$24/hr.
Benefits: As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.

The IT Support Specialist will provide Tier-1 technical support for users including account setup, access troubleshooting, computer support, and documentation. This role supports a wide range of IT service needs and works closely with internal teams to ensure efficient onboarding, communication, and issue resolution.

Job Duties:
  • Assist users with account signup, renewal, and reactivation processes.
  • Provide technical support for macOS and Windows operating systems.
  • Maintain macOS computer enrollments in Apple Business Manager and JAMF Pro.
  • Manage user access to projects, groups, mailing lists, and Slack.
  • Troubleshoot multi-factor authentication setup issues.
  • Improve existing helpdesk service processes where applicable.
  • Serve as Tier-1 point of contact, triaging tickets and routing to appropriate SMEs.
  • Create documentation such as getting-started guides for accounts, access, and IT services.
  • Onboard new users to systems and resources.
  • Support user communication activities as needed.
  • Update and track customer-reported issues from submission to resolution.
  • Fulfill IT service catalog requests from customers.
Qualifications:
  • 2+ years in a technical support role providing Tier-1 or Tier-2 support.
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Excellent interpersonal skills and ability to work with diverse users.
  • Strong verbal and written communication skills.
  • Strong testing and troubleshooting abilities to identify process bottlenecks.
  • Self-starter with strong teamwork skills.
  • Experience with ticketing systems (e.g., ServiceNow).
  • Some experience with UNIX/Linux environments.
  • Some shell scripting or coding experience.
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin

Meet Your Recruiter

Naeomi Cervantes

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

 As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Lemont, IL

Start your next career adventure in Lemont, Illinois! Nestled in the heart of beautiful DuPage County, Lemont offers a perfect blend of charming small-town atmosphere with easy access to the vibrant city life of nearby Chicago. Known for its picturesque landscapes, historic landmarks like The Forge: Lemont Quarries, and delicious local cuisine including the famous Italian beef sandwiches, Lemont is a hidden gem waiting to be discovered. With cultural attractions like The Lemont Center for the Arts and The Lemont Historical Society, as well as being a short drive from professional sports teams like the Chicago Cubs at Wrigley Field, this area provides endless opportunities for growth and exploration. Explore our job listings today and take the first step towards a fulfilling career in Lemont!