IT Support Technician
Job Description
Location: Lemont, IL I 100% onsite
Hire Type: 6 Month Contract with Full benefits!
Salary: $20-$24/hr.
Benefits: As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.
- Assist users with account signup, renewal, and reactivation processes.
- Provide technical support for macOS and Windows operating systems.
- Maintain macOS computer enrollments in Apple Business Manager and JAMF Pro.
- Manage user access to projects, groups, mailing lists, and Slack.
- Troubleshoot multi-factor authentication setup issues.
- Improve existing helpdesk service processes where applicable.
- Serve as Tier-1 point of contact, triaging tickets and routing to appropriate SMEs.
- Create documentation such as getting-started guides for accounts, access, and IT services.
- Onboard new users to systems and resources.
- Support user communication activities as needed.
- Update and track customer-reported issues from submission to resolution.
- Fulfill IT service catalog requests from customers.
- 2+ years in a technical support role providing Tier-1 or Tier-2 support.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Excellent interpersonal skills and ability to work with diverse users.
- Strong verbal and written communication skills.
- Strong testing and troubleshooting abilities to identify process bottlenecks.
- Self-starter with strong teamwork skills.
- Experience with ticketing systems (e.g., ServiceNow).
- Some experience with UNIX/Linux environments.
- Some shell scripting or coding experience.
Meet Your Recruiter
Senior Technical Recruiter
Naeomi is a Senior Technical Recruiter at Sterling Engineering with more than two years of experience supporting candidates and clients. She focuses on Sterling’s Commercial Division, recruiting for roles across plastics, machining, aerospace, and other specialized technical environments.
Naeomi enjoys recruiting because it gives her the opportunity to make a lasting, positive impact in someone’s life. She is passionate about helping candidates find new opportunities that align with their skills, goals, and long-term career growth.
For Naeomi, recruiting is also about building trusted relationships and being a helpful resource beyond one placement. Whether supporting an individual candidate or someone in their network who may be looking for a new role, she takes pride in helping people move forward with confidence.