IT Field Support

Vernon Hills, IL 60069

Employment Type: Permanent Job Category: Software Engineer Job Number: Dj974445130 Compensation: $70000-75000 / year

Job Description

Title: IT Field Support (50% Travel)

Hire Type: Direct Hire

Work Type: Hybrid (2 days from home if not traveling) 

Salary: $70k - $75k 

Primary Function:
The primary function of the IT Field Support Engineer is to provide telephone, installation, on-site support, and conduct training classes of all company software products.
 
Responsibilities:
  • Perform telephone support for all company proprietary software products.
  • Perform Windows and networking troubleshooting as it relates to company software products.
  • Perform on-site installation and/or training of company software and assist customers in network configuration and administration.
  • Conduct on-site troubleshooting of company Software or hardware products.
  • Participate or lead various projects assigned relating to computer software/hardware.
  • Setup Windows & Database servers as needed
  • Perform on-site or in classroom customer training classes of company software for individuals or groups.
  • Representing yourself in the best possible manner in the office and over the phone.
  • Solving problems, managing details, and prioritizing request quickly and efficiently.
 
Experience:
  • BS in Computer Science or equivalent.
  • Expert knowledge in supporting Windows OS environments (Win 10/Windows Server).
  • Minimum one year experience in a Network setup and troubleshooting role.
  • Database experience  - either setup or supporting (Microsoft SQL or Oracle or PostgreSQL) is a plus
  • Previous experience in a technical customer service support role.

Meet Your Recruiter

Mary Gallian

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