Help Desk (Tier 1 Support)
$25.00 / hour
Contract to Perm
Contract to Perm
Job ID:
60442701
Job Description
Help Desk (Tier 1 Support)
Location: Richmond, VA
Employment Type: Contract-to-Hire
Compensation: $25.00/hr-$30.00/hr
Shift: 1st Shift (7am-3:30pm)
POSITION SUMMARY
The Helpdesk Technician (level 1 support) is responsible for installing, maintaining, troubleshooting, and supporting desktop/laptop hardware, software, peripherals, printers, and mobile devices within a corporate & manufacturing environment. This role provides first-line technical support to end users while ensuring accurate asset tracking, system imaging, software deployment, and adherence to company IT standards and procedures.
KEY RESPONSIBILITIES
- Install, configure, repair, and perform preventative maintenance on desktop and laptop systems, printers, and related peripherals
- Provide first-line technical support for hardware, software, printer, and network connectivity issues
- Troubleshoot desktop, laptop, software, and hardware failures and identify network-related issues affecting end users
- Install software applications, operating system patches, upgrades, and security updates
- Configure and support corporate cellular phones according to company standards
- Perform imaging and deployment of desktops and laptops in standardized environments
- Maintain accurate physical and logical inventory tracking of all supported PC assets
- Manage printer-related supplies and coordinate maintenance needs
- Assist end users in determining appropriate software solutions to meet business needs
- Collaborate with Network Administrators and IT Analysts to resolve escalated network issues
- Coordinate with third-party vendors for hardware repair and replacement services
- Document support activities, asset management updates, and troubleshooting resolutions
- Support continuous improvement initiatives and perform additional duties as assigned
QUALIFICATIONS
Education & Experience
- Associate degree in Information Technology, Computer Science, or related field preferred
- Experience supporting desktop systems, laptops, peripherals, and end-user technologies preferred
Experience Levels
- Level I: Minimum 2 years of related IT support experience
TECHNICAL SKILLS
- Strong knowledge of PC hardware and software architecture
- ServiceNow Ticketing experince preferred
- Experience supporting:
- Windows 10 and Windows 11
- Microsoft Office
- Basic networking
- Working knowledge of Active Directory
- Experience with desktop imaging and deployment processes
- Understanding of help desk procedures and ticketing systems
- Strong troubleshooting and problem-solving abilities
- Familiarity with networking fundamentals and connectivity troubleshooting
PROFESSIONAL SKILLS
- Strong written and verbal communication skills
- Ability to read and interpret technical manuals, procedures, and documentation
- Strong organizational and time management skills
- Ability to prioritize tasks and work independently in fast-paced environments
- Strong analytical and critical-thinking abilities
- Ability to train and mentor junior team members (Senior Level)
- Demonstrated initiative and sound judgment in resolving technical issues
PREFERRED CERTIFICATIONS
- Microsoft Certified Systems Engineer (MCSE) or equivalent certification preferred
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
Meet Your Recruiter
Max Francis
Recruiting Team Lead
Max Francis is a Recruiter at Sterling Engineering, where he has been a valued member of the team for more than seven years. He focuses on supporting a key Flex account, helping connect qualified candidates with opportunities that align with their experience, goals, and long-term career path.
Max understands that making a career move is a major life decision. He enjoys helping candidates navigate the ever-changing job market and hiring process with confidence, clarity, and support. His goal is to help each candidate take the next meaningful step in their career while finding the right long-term professional home.
About Richmond, VA
Ready to take your career to new heights? Explore job opportunities in and around Richmond, Virginia, known for its charming blend of history, culture, and opportunity. Richmond boasts a vibrant arts scene, with galleries like the Virginia Museum of Fine Arts, theaters like the Altria Theater, and the exciting performances at the Richmond Coliseum. Indulge in the local cuisine, from classic Southern comfort food to modern culinary delights. With the James River running through the city and beautiful parks like Maymont and Belle Isle, there are endless outdoor recreational opportunities. Don't miss out on being part of this dynamic city, where history meets innovation and career growth awaits. Browse our job listings now and consider making Richmond your professional home.