Help Desk

Ready to take your career to the next level? Explore our exciting job opportunities in Help Desk support! The Help Desk industry offers a dynamic environment where innovation meets customer service, providing professionals with the chance to make a real impact on society. Working in Help Desk not only offers job satisfaction but also ample growth opportunities for those seeking to enhance their skills and advance their career. Join us today and be part of a sector that values your expertise and dedication. Browse our listings now and discover the possibilities that await you in Help Desk support.

Help Desk

Menomonee Falls, WI 53051

Employment Type: Contract Job Category: Help Desk Job Number: Ca232958322 Compensation: $30-31.50 / hour

Job Description

Title: IT Support Specialist 

Location: Menomonee Falls, WI 

Hire Type: 1 Year Contract 

Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.

Job Summary: 
The IT Support Specialist assists the Divisional Manager in acting as a liaison between the IT Site Services department and the IT representatives at all Corporate IT departments. As an IT Site Services Technical Specialist you will be responsible for the diagnosis, repair, and maintenance of IT hardware and software components to ensure the smooth operation of the Business

Job Duties:
  • Assist with providing oversight and understanding or IT Site Service needs at our primary and remote U.S. locations
  • Assist with Site Services related projects including, but not limited to, the annual PC refresh, Windows updates / site health, return to office, etc.
  • Assist with coordination of all hardware, software, and network upgrades across company
  • Diagnose, analyze, and resolve issues across the company – both locally and at our remote locations
  • Provide first level support to end user devices and peripherals (PC’s, Laptops, Tablets, Android Devices, MACs, Printers, Scanners, Etc.)
  • Ensures that all hardware and software installed at facilities meets Company Standards. Ensuring asset health and compliance, including but not limited to, UPS, Anti-Virus, Data Encryption as well as Device Life Cycle Management.
  • Recognize and identify potential areas where policies and procedures require change or development and report them to the appropriate manager
  • Strictly follow guidance and regulations provided by Company's Information Security
  • Follow all company and departmental policies and procedures.

  • Associate degree in Computer Science or equivalent experience
  • One to two years’ experience in working on or managing IT related projects
  • One to three years supporting current Windows, Apple, and Android operating systems, PC and Server relations, Office 365, Cloud, and on-premise storage, as well as IT ticketing systems

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.

Meet Your Recruiter

Kellie Miller

Kellie Miller is a dedicated Technical Recruiter specializing in the Commercial Division. With a commendable 6-year career in recruitment, Kellie's passion for building meaningful connections with candidates sets her apart in the talent acquisition landscape.

As a Technical Recruiter in the Commercial Division, Kellie's understanding of industry intricacies empowers her to expertly connect candidates with positions that align with their experiences, skills, and aspirations. Her commitment to assessing qualifications and understanding each candidate's unique journeys and goals makes her a trusted partner in their career endeavors.

What Kellie enjoys most about her role is the art of connecting with people. She derives immense satisfaction from building relationships with candidates, delving into their experiences, exploring their skill sets, and uncovering their aspirations. Her genuine interest in each candidate's professional journey is the cornerstone of her approach.

Kellie's advice to job seekers reflects her dedication to thorough preparation. She encourages candidates to invest time in comprehensive research before applying or interviewing. This includes understanding the company, digging into the specifics of the role they're applying for, and critically assessing their skills and experiences. Kellie believes that such preparation allows candidates to showcase their qualifications effectively and demonstrates their genuine interest in the position.

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