General Manager

Overland Park, KS 66013

Employment Type: Permanent Job Category: Executive/ Management Job Number: Cd71790058 Compensation: $130000-160000 / year

Job Description

The General Manager provides leadership and customer management direction to all operational staff; oversees a group of project managers, purchasing, engineers, quality, assembly, fabrication, facility, and department leads or managers who assume responsibility for the division operational key performance indicators (KPI) throughout the life of the project or services with regards to quality, budget, schedule and customer satisfaction, from receipt of purchase order through final installation and acceptance at the customer’s site. 


Ÿ Customer satisfaction - Zero lost opportunities due to customer dis-satisfaction, divisional reputation, or past performance. 

Ÿ Employee development – Facilitate individual development plans for each direct report and the reports of the various operational departments with a minimum of twelve (12) documented interactions with report per fiscal year.
Ÿ Value driver performance - Achieve approved fiscal plan (bookings, revenue, EBIT, cash, on time delivery, first pass yield, turnover, internal fill). 

Ÿ Business Model (IBM) Performance – Achieve approved goal deployment fiscal plan. 

Ÿ Executive leadership team – Accountable to primary team in all commitments via extreme ownership. 

Ÿ 100% governance and compliance: 

 Corporate policies 

 Health and safety policies 

 International Standardization Organization (ISO) procedures 

 Formal executive instruction


Ÿ Achieve and deliver division group objectives and direct the operational team to deliver per contractual requirements: 

 Manage systems for deviations and corrective action requests within five (5) working days 

 Manage and audit for 100% gate process conformance. 

 Facilitate war room, project white boards, and many other forms of visual management. 

Ÿ Recommend departmental operating budgets and operate department within the budget parameters. 

Ÿ Track performance based on a defined set of project management performance metrics aligned to contracts. 

Ÿ Work with other core functions to streamline methodologies, leveraging internal strengths through efficient teamwork and simple, concise procedures targeting performance and customer expectations. 

Ÿ Continuously improve standards and customer deliverables to market or regulatory changes. 

Ÿ Update president with reports such as project status for dates, deviations, gates or milestones, and more as required, KPI’s as defined, projected or forecasted items, etc. 

Ÿ Ensure appropriate amount of customer interface occurs as a means towards improving customer satisfaction levels on an ongoing basis – minimum of bi-weekly status reports. 

Ÿ Apply and monitor the standards and behaviors commensurate with the highest of professional standards to achieve Company business objectives.
Ÿ Foster and support a cost conscious and efficiency-based performance model in line with Project Management strategy. 

Ÿ Focus on managing risks of all projects including the build risk safety assessments and machine safety risk assessments. 

Ÿ Assist Applications Engineering with preparing quotations and customer pre-order visits when required. 

Ÿ Persuade key technical personnel at the customer site that the company is key to their success to influence subsequent buying decisions. Provide timely customer intelligence to the front end of the business (FEOTB).
Ÿ Delegate projects to Project Managers based on the skill set and experience level of team members. 

Ÿ Conduct project kick off and project status meetings with the project management team and the leads from other operational departments – NOT department managers – lead level to set expectations and ownership – accountability. 

Ÿ Advocate and foster a team environment both within the department and throughout the division. 

Ÿ Encourage and mentor employees to ensure that


  • Bachelor's degree in [insert field] or related discipline
  • Proven track record of success in a similar role
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Knowledge of [insert industry] and relevant laws and regulations

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a results-driven individual with a passion for success, we want to hear from you.

Meet Your Recruiter

Alejandra Mora

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