Field Service Technician-Mechanical
Job Description
- When not traveling, techs prep for upcoming projects and assist with upcoming custom builds/tests at the Rolling Meadows facility. (45-50 hours/week)
- Travel Bonuses of $50 per day
- Company credit card for all meals and travel expenses
- Will average 45-50 hours/week when not traveling, 50-60 payable hours when traveling
- Troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
- Resolve service requirements over the phone if possible
- Work with suppliers to resolve technical issues at customer sites
- Make recommendations to repair/replace only items that require repair/replacement
- Follow customer’s plant and safety regulations while at their facility
- Complete in detail a Service Report for the services provided in a timely manner
- Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required.
- Facilitate warranty/non-warranty claims with the customer
- Adhere to all health and safety rules and procedures
- Maintain International Standardization Organization (ISO) standards
- Minimum of 3 years of experience in a hands-on mechanical/electrical environment
- Ability to travel for weeks at a time, 75% maximum yearly travel.
- Must be able to work in a multi-disciplined engineering environment, often under pressure-filled conditions
- Must have experience in dealing with customers to resolve problems
- The ability to read drawings, reference manuals, and assembly systems instruction guides is essential
- Must have experience and be proficient with Microsoft Word and Excel
- Requires excellent interpersonal and commercial skills
- Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function
- Ability to read, speak, write, & understand English
Meet Your Recruiter
Max Francis
Technical Recruiter
Max Francis is a seasoned Engineering Recruiter specializing in the Automation Division at Sterling. With five years of invaluable experience in recruitment, Max is on a mission to help individuals find their perfect career move—one that aligns with their professional goals and supports their families.
As an Engineering Recruiter, Max excels in the Automation Division, leveraging his deep industry knowledge to connect candidates with opportunities tailor-made for their unique skill sets and aspirations. He understands that finding the right career move is a pivotal moment in people's lives, and he thrives on being a part of that journey.
What Max finds most exciting and rewarding about his work is the opportunity to guide individuals to their ideal career fit. He recognizes that this transition is an exhilarating time for most people, and he derives immense satisfaction from helping them navigate the path toward their next professional adventure.
Max's advice to job seekers is grounded in the value of connections. He believes that having a well-connected recruiter within the industry you aspire to be in can open doors to companies and positions that may not be readily available on job boards. In today's competitive job market, he encourages candidates to connect with a recruiter early in their job search journey. While he advocates for candidates to continue their independent job searches, he emphasizes the benefit of having an additional set of experienced eyes on the market.