Field Service Technician-Mechanical
Job Description
- When not traveling, techs prep for upcoming projects and assist with upcoming custom builds/tests at the Rolling Meadows facility. (45-50 hours/week)
- Travel Bonuses of $50 per day
- Company credit card for all meals and travel expenses
- Will average 45-50 hours/week when not traveling, 50-60 payable hours when traveling
- Troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
- Resolve service requirements over the phone if possible
- Work with suppliers to resolve technical issues at customer sites
- Make recommendations to repair/replace only items that require repair/replacement
- Follow customer’s plant and safety regulations while at their facility
- Complete in detail a Service Report for the services provided in a timely manner
- Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required.
- Facilitate warranty/non-warranty claims with the customer
- Adhere to all health and safety rules and procedures
- Maintain International Standardization Organization (ISO) standards
- Minimum of 3 years of experience in a hands-on mechanical/electrical environment
- Ability to travel for weeks at a time, 75% maximum yearly travel.
- Must be able to work in a multi-disciplined engineering environment, often under pressure-filled conditions
- Must have experience in dealing with customers to resolve problems
- The ability to read drawings, reference manuals, and assembly systems instruction guides is essential
- Must have experience and be proficient with Microsoft Word and Excel
- Requires excellent interpersonal and commercial skills
- Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function
- Ability to read, speak, write, & understand English
Meet Your Recruiter
Ric Delgado
Lead Technical Recruiter
Ric Delgado is a seasoned Principal Recruiter primarily focusing on the Automation Division at Sterling. With a distinguished tenure of over five years at Sterling and an impressive career spanning more than a decade in the recruiting field, Ric is a respected and accomplished professional in talent acquisition.
As a Principal Recruiter, Ric draws upon his extensive experience to excel in the Automation Division. His in-depth understanding of this dynamic industry enables him to connect talented individuals with exciting and fulfilling job opportunities expertly. Ric plays a pivotal role in helping candidates find new positions, advance in their careers, and achieve their professional goals.
Ric's passion for positively impacting individuals' lives through career advancement is the driving force behind his dedication to recruitment. He takes immense pride in his role as a professional growth and development facilitator, understanding the pivotal role a career change can play in a person's life journey.
He firmly believes in continuously updating one's skills and knowledge to stay competitive in any field. His commitment to personal and professional development not only enhances his own expertise but also positions him as a valuable resource for candidates seeking guidance in their career journeys.