Field Service Technician-Mechanical
Job Description
As a skilled technician, you'll have the opportunity to troubleshoot and maintain cutting-edge mechanical and electrical equipment at customer facilities. This dynamic role offers a unique blend of hands-on technical work, customer interaction, and travel opportunities, making it an ideal choice for those seeking a challenging and rewarding career.
Travel bonus: $50/day for more than 4 hours at a customer's facility and required to remain overnight, additional bonus for international travel
Job Responsibilities:
- Diagnose and resolve technical issues with mechanical and electrical equipment at customer sites, ensuring efficient operations.
- Provide remote support by troubleshooting and resolving service requirements over the phone.
- Collaborate with suppliers to address technical challenges and find effective solutions.
- Travel domestically and internationally to customer locations, ensuring timely and effective service delivery.
- Conduct thorough assessments and make recommendations for repairs or replacements as needed.
- Adhere to customer plant and safety regulations while on-site, ensuring a safe working environment.
- Document service activities in detailed reports, ensuring accurate record-keeping and follow-up.
- Maintain open communication with customers, conducting follow-up calls to verify issue resolution or schedule future support.
- Facilitate warranty and non-warranty claims with customers, ensuring a smooth and efficient process.
- Stay up-to-date with current products and equipment, continuously expanding your technical knowledge.
- Be available for on-call rotations, ensuring prompt response to customer needs.
- Assist other department staff and take on temporary or permanent assignments as defined by the manager.
- High school diploma or equivalent, with additional training in tooling, manufacturing, or tool and die preferred.
- 3-6 years of hands-on experience in a mechanical/electrical environment.
- Ability to work in a multi-disciplined engineering environment, often under pressure.
- Proficiency in reading drawings, reference manuals, and assembly system instruction guides.
- Ability to quickly learn and understand complex assemblies and components.
- Excellent interpersonal and commercial skills.
- Eligibility and willingness to travel domestically and internationally within 30 days of hire.
Meet Your Recruiter
Max Francis
Technical Recruiter
Max Francis is a seasoned Engineering Recruiter specializing in the Automation Division at Sterling. With five years of invaluable experience in recruitment, Max is on a mission to help individuals find their perfect career move—one that aligns with their professional goals and supports their families.
As an Engineering Recruiter, Max excels in the Automation Division, leveraging his deep industry knowledge to connect candidates with opportunities tailor-made for their unique skill sets and aspirations. He understands that finding the right career move is a pivotal moment in people's lives, and he thrives on being a part of that journey.
What Max finds most exciting and rewarding about his work is the opportunity to guide individuals to their ideal career fit. He recognizes that this transition is an exhilarating time for most people, and he derives immense satisfaction from helping them navigate the path toward their next professional adventure.
Max's advice to job seekers is grounded in the value of connections. He believes that having a well-connected recruiter within the industry you aspire to be in can open doors to companies and positions that may not be readily available on job boards. In today's competitive job market, he encourages candidates to connect with a recruiter early in their job search journey. While he advocates for candidates to continue their independent job searches, he emphasizes the benefit of having an additional set of experienced eyes on the market.