Field Service Technician
Job Description
- Work with our Assembly team and become an expert in our products and container handling nuance
- Follow and maintain processes in-house for machine assembly
- Frequent overnight travel (up to 60% of the time) to customer facilities primarily within the United States, to measure, install, evaluate, troubleshoot or repair equipment
- Work with customers’ on-site production technicians and engineers to ensure the smooth operation of machinery while maintaining Morrison’s high standard of customer service, providing training when needed
- Create, follow and maintain standardized processes for recording in-field activities, such as machine adjustments, alterations necessary, rework needed, customer requests, etc.
- Gather necessary parts, sub-assemblies, tools, and materials and assemble components and machines; read and understand engineering prints; test machinery methodically and comprehensively
- Collaborate with engineers to relay progress and improve or alter parts, assemblies or components
- In the field, be the living representation of our company mantra, Support Built In, working tirelessly to provide the most positive customer experiences, seeking solutions to problems big and small
- 5+ years of experience assembling a variety of mechanical machines and components preferred
- College courses or degree preferred, but not necessary as we will consider experience
- Comfortable using and navigating a variety of technological tools, such as computers, smartphones, FaceTime, Skype, recording videos, participating in WebEx sessions, etc.
- Proven aptitude for and interest in machines and their functions; ability to read assembly prints required
- Approachable, friendly demeanor; the person in this position is sometimes the only “face” of Morrison to the customer and your customer service skills are vital
- Comfortable working in a manufacturing plant environment/ ability to understand and follow plant sanitation standards
Meet Your Recruiter
Ric Delgado
Lead Technical Recruiter
Ric Delgado is a seasoned Principal Recruiter primarily focusing on the Automation Division at Sterling. With a distinguished tenure of over five years at Sterling and an impressive career spanning more than a decade in the recruiting field, Ric is a respected and accomplished professional in talent acquisition.
As a Principal Recruiter, Ric draws upon his extensive experience to excel in the Automation Division. His in-depth understanding of this dynamic industry enables him to connect talented individuals with exciting and fulfilling job opportunities expertly. Ric plays a pivotal role in helping candidates find new positions, advance in their careers, and achieve their professional goals.
Ric's passion for positively impacting individuals' lives through career advancement is the driving force behind his dedication to recruitment. He takes immense pride in his role as a professional growth and development facilitator, understanding the pivotal role a career change can play in a person's life journey.
He firmly believes in continuously updating one's skills and knowledge to stay competitive in any field. His commitment to personal and professional development not only enhances his own expertise but also positions him as a valuable resource for candidates seeking guidance in their career journeys.