Field Service Technician

Downers Grove, IL 60515

Employment Type: Permanent Job Category: Technician Job Number: Jt160048817 Compensation: $55000-75000 / year

Job Description

Field Service Technician
Location: Downers Grove, IL (Home Base)
Pay Range: $25 - $35 per hour
Employment Type: Direct Hire

Position Overview:
The Field Service Technician will play a critical role in ensuring the optimal performance and customer satisfaction of our industrial converting equipment. This position requires a versatile individual with a strong background in both mechanical and electrical skills. The successful candidate will be responsible for performing installations, maintenance, repairs, and troubleshooting on our equipment at customer sites. Approximately 50% travel will be required, both domestically and internationally, to support our global customer base.

Conduct on-site installations of industrial converting equipment, ensuring proper setup and functionality.
Perform routine maintenance, inspections, and repairs on machinery to ensure optimal performance and minimize downtime.
Troubleshoot and diagnose mechanical and electrical issues using appropriate tools and equipment.
Collaborate with internal teams, including Engineering and Sales, to communicate customer feedback and contribute to product improvement initiatives.
Keep up-to-date with product advancements, industry trends, and emerging technologies relevant to industrial converting equipment.

High school diploma or equivalent; technical degree or certification in a related field is preferred.
Proven experience as a Field Service Technician or similar role in the industrial machinery or equipment industry.
Strong mechanical and electrical skills, with the ability to troubleshoot and repair complex machinery.
Proficient in reading and interpreting electrical and mechanical schematics, diagrams, and technical documentation.
Experience with PLCs, motors, drives, and other automation components is highly desirable.
Excellent problem-solving abilities and attention to detail.
Strong customer service and communication skills, with the ability to interact professionally with clients.
Willingness to travel approximately 50% of the time, both domestically and internationally.
Valid driver's license and passport, or the ability to obtain them.
Ability to work independently and adapt to changing schedules and priorities.
Commitment to maintaining a safe work environment and following all relevant safety protocols.

Meet Your Recruiter

Max Francis
Technical Recruiter

Max Francis is a seasoned Engineering Recruiter specializing in the Automation Division at Sterling. With five years of invaluable experience in recruitment, Max is on a mission to help individuals find their perfect career move—one that aligns with their professional goals and supports their families.

As an Engineering Recruiter, Max excels in the Automation Division, leveraging his deep industry knowledge to connect candidates with opportunities tailor-made for their unique skill sets and aspirations. He understands that finding the right career move is a pivotal moment in people's lives, and he thrives on being a part of that journey.

What Max finds most exciting and rewarding about his work is the opportunity to guide individuals to their ideal career fit. He recognizes that this transition is an exhilarating time for most people, and he derives immense satisfaction from helping them navigate the path toward their next professional adventure.

Max's advice to job seekers is grounded in the value of connections. He believes that having a well-connected recruiter within the industry you aspire to be in can open doors to companies and positions that may not be readily available on job boards. In today's competitive job market, he encourages candidates to connect with a recruiter early in their job search journey. While he advocates for candidates to continue their independent job searches, he emphasizes the benefit of having an additional set of experienced eyes on the market.

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