Field Service Technician

Title: Field Service Technician

Location: Carol Stream, IL 

Hire Type:  Direct Hire

Job Summary: 

The Service Technician performs the assembly, installation, and commission of equipment. Troubleshoots and repairs mechanical problems and/or the built-in hardware & software control programming. Performing customer service for the North & South American market and occasional support for other subsidiaries worldwide.

Job Duties:

• Installation and start-up of new & second-hand machines, including complete lines.
• Onsite repairs for machine breakdowns.
• Testing repaired items to ensure compliance with technical specifications.
• Packaging format tooling installation, set-up & testing. Performing trials with products and packaging formats at customers’ sites.
• PLC program modification.
• Provide basic training for customer operators and maintenance technicians.
• Provide technical advice to the customer (best maintenance practice, spare parts recommendations, availability of upgrades and retrofits).
• Preventive Maintenance contracts: Visit worksites on a regular basis to do preventive maintenance on instruments, controls, motors, drives, circuit boards, PLC’s, and other equipment according to the manufacturer's recommended schedules.
• Inspect and upgrade used machines.
• Responsible for informing the design department of parts that were reworked as a result of an installation to ensure the customer receives the correct updates.
• Providing detailed feedback for root cause analysis to design, sales, or manufacturing teams for corrective action.
• Ensure detailed daily reporting.
• Support electrical engineering (update drawings, debug programs, etc.).

Qualifications:

•  3+ years of industrial field service experience, preferably in a highly automated industry.  
• PLC troubleshooting ability 

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information