Field Service Technician-(Junior)

Field Service Technician - Itasca, IL

Company Overview: Sterling is a Best of Staffing company that supports professionals in building their careers by providing exciting work with exceptional employers across the United States. Our expert recruiters offer guidance at every step in the process, making Sterling an ideal partner for job seekers.

Job Summary: We are seeking experienced and entry level Field Service Technicians to join our client’s growing team in the United States. Our client provides high-tech fabrication equipment for the eye glass industry. As a Field Service Technician, you will use your technical skills to support our client’s customers by troubleshooting, installing, and maintaining their equipment. This is a direct hire position paying $50-$60k.

Key Responsibilities:

• Perform machine installations and preventive maintenance
• Provide onsite training and demonstrations to clients
• Travel extensively (70% of the time) across the USA, and occasionally to Canada and Mexico
• Identify, troubleshoot, diagnose, and resolve equipment issues
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Attend shows and exhibitions if required, as technical support for installation of machines

Qualifications:

• High school or trade school diploma or 1-3 years of related experience
• Electro-mechanical skills to interact with customers and the headquarter technical support department
• Basic knowledge of modern CNC machinery and relative components
• Exemplary interpersonal and communication skills
• Familiarity with Windows-based computers
• Ability to self-motivate and work both independently and as part of a team
• Appreciation for and understanding of diverse audiences and communities
• Good visual and color acuity to perform the job duties

Physical Requirements:

• Frequent bending at the waist, twisting of the upper body, standing, speaking, and hearing
• Frequent kneeling and repetitive use of the hands, squeezing, keyboarding, and crouching
• Frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds and occasional lifting and carrying of 21-50 or more pounds
• Constant pushing and pulling of 1-50 pounds and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices