Field Service Technical Support
Job Description
Richmond, Virginia
Reports to the Director of Field Applications
We are seeking a Field Service Technical Support professional to join our team. This role provides technical guidance to customers before and after the sale, helping ensure successful design, fabrication, and assembly outcomes.
- Provide advanced technical support to customers on complex product and tooling issues.
- Review customer requirements, identify potential challenges, and recommend effective solutions.
- Support product development by translating customer needs into design recommendations and specifications.
- Maintain strong relationships with product, engineering, and business development teams.
- Identify and communicate design or integration issues internally and externally.
- Coordinate product integration efforts between suppliers, internal teams, and customers.
- Deliver technical presentations and seminars to customers and sales teams.
- Support vendor qualification efforts with customer representatives.
- Develop initial project scopes and prepare detailed project plans based on customer requirements and manufacturing capabilities.
- Maintain required documentation and reports.
- May be required to work periodically at customer sites.
- Bachelor’s degree in a related field, or equivalent experience.
- Approximately 6+ years of relevant experience.
- Strong technical, operational, and customer relationship skills.
- Broad understanding of related processes, technologies, and cross-functional impacts.
- Ability to influence near-term operational outcomes and contribute to strategic initiatives.
- Demonstrated experience leading major projects or initiatives.
- Comfortable making independent decisions and working with ambiguous requirements.
Meet Your Recruiter
Max Francis
Technical Recruiter
Max Francis is a seasoned Engineering Recruiter specializing in the Automation Division at Sterling. With five years of invaluable experience in recruitment, Max is on a mission to help individuals find their perfect career move—one that aligns with their professional goals and supports their families.
As an Engineering Recruiter, Max excels in the Automation Division, leveraging his deep industry knowledge to connect candidates with opportunities tailor-made for their unique skill sets and aspirations. He understands that finding the right career move is a pivotal moment in people's lives, and he thrives on being a part of that journey.
What Max finds most exciting and rewarding about his work is the opportunity to guide individuals to their ideal career fit. He recognizes that this transition is an exhilarating time for most people, and he derives immense satisfaction from helping them navigate the path toward their next professional adventure.
Max's advice to job seekers is grounded in the value of connections. He believes that having a well-connected recruiter within the industry you aspire to be in can open doors to companies and positions that may not be readily available on job boards. In today's competitive job market, he encourages candidates to connect with a recruiter early in their job search journey. While he advocates for candidates to continue their independent job searches, he emphasizes the benefit of having an additional set of experienced eyes on the market.