Field Service Tech

Elk Grove Village, IL 60007

Employment Type: Permanent Job Category: Technician Job Number: 44712902 Compensation: $60000-70000 / year

Job Description

Title: USA Field Service Technician
Location: Open – Must live near a major airport – Preferably Chicagoland

Overview:
Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process, and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Hire Type: Direct Hire
Pay: $60K-$70K base + commission (total comp based on experience)
 Bonus/Incentives: Commission-based earnings potential
 Benefits: Medical, Dental, Vision, 401K

Job Summary:
The USA Field Service Technician is responsible for installing, commissioning, testing, maintaining, troubleshooting, and repairing equipment at customer facilities across the U.S. and Canada. This role involves diagnosing technical issues, training personnel, and ensuring production equipment is operating efficiently. Coordination with the Service Manager in Spain and the U.S. Customer Service team is required.

Travel Requirements:
  • Travel across the U.S. and Canada (up to 60%+ travel)
  • Typically home on weekends, with occasional weekend work required
  • One annual trip to Europe for training (first year may require two trips)
  • Must book travel independently following company policies (expenses reimbursed)
Job Duties:
  • Install and commission new equipment
  • Install new equipment at customer sites.
  • Monitor and oversee service operations.
  • Train customer personnel on proper equipment use and maintenance.
  • Coordinate with the Service After Sales (SAT) department for technical support and issue resolution.
  • Perform maintenance and repairs on operational equipment as needed.
  • Conduct initial technical evaluations of machine failures, either remotely or in person.
  • Provide ongoing technical support for installations.
  • Ensure continuous training for customers to maximize equipment efficiency and performance.
  • Collaborate with the Service Team in Spain and Customer Service Team in the U.S.
  • Plan and execute preventive maintenance services to minimize downtime.
  • Document service calls and generate detailed reports.

Qualifications:
  • Strong mechanical and electrical problem-solving skills with the ability to work independently.
  • Analytical skills to assess performance data and identify areas for improvement.
  • Ability to work effectively in a team environment when required.
  • Proficiency in reading and interpreting technical drawings, schematics, and diagrams.
  • Advanced mechanical knowledge with hands-on experience.
  • Basic TIG welding and electrical knowledge.
  • Strong attention to detail to ensure accuracy in testing and troubleshooting.
  • Willingness to travel regularly, including occasional international trips for training.
  • Availability to work weekends when required.
  • Excellent communication skills to serve as the primary contact for North American customers post-installation.
  • Bilingual (English/Spanish) preferred, but not required.

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

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About Elk Grove Village, IL

Ready to take the next step in your career? Explore the promising job opportunities in the vibrant Elk Grove Village, Illinois! Situated in the beautiful Cook County, this area boasts a thriving business community and exceptional quality of life. From the renowned Woodfield Mall, the Mitsuwa Marketplace offering authentic Japanese cuisine, to the stunning Elk Grove Park District with its array of recreational activities, Elk Grove Village has something for everyone. With easy access to Chicago's cultural scene, professional sports teams like the Bears and Bulls, and the stunning 4,000-acre Busse Woods Forest Preserve, Elk Grove Village offers a unique blend of opportunities for both personal and professional growth. Start your job search today and discover all that this charming region has to offer!