Field Service Tech
Job Description
Bonus/Incentives: Commission-based earnings potential
Benefits: Medical, Dental, Vision, 401K
- Travel across the U.S. and Canada (up to 60%+ travel)
- Typically home on weekends, with occasional weekend work required
- One annual trip to Europe for training (first year may require two trips)
- Must book travel independently following company policies (expenses reimbursed)
- Install and commission new equipment
- Install new equipment at customer sites.
- Monitor and oversee service operations.
- Train customer personnel on proper equipment use and maintenance.
- Coordinate with the Service After Sales (SAT) department for technical support and issue resolution.
- Perform maintenance and repairs on operational equipment as needed.
- Conduct initial technical evaluations of machine failures, either remotely or in person.
- Provide ongoing technical support for installations.
- Ensure continuous training for customers to maximize equipment efficiency and performance.
- Collaborate with the Service Team in Spain and Customer Service Team in the U.S.
- Plan and execute preventive maintenance services to minimize downtime.
- Document service calls and generate detailed reports.
- Strong mechanical and electrical problem-solving skills with the ability to work independently.
- Analytical skills to assess performance data and identify areas for improvement.
- Ability to work effectively in a team environment when required.
- Proficiency in reading and interpreting technical drawings, schematics, and diagrams.
- Advanced mechanical knowledge with hands-on experience.
- Basic TIG welding and electrical knowledge.
- Strong attention to detail to ensure accuracy in testing and troubleshooting.
- Willingness to travel regularly, including occasional international trips for training.
- Availability to work weekends when required.
- Excellent communication skills to serve as the primary contact for North American customers post-installation.
- Bilingual (English/Spanish) preferred, but not required.
Meet Your Recruiter
Alyssa Ford
Senior Technical Recruiter
Alyssa Ford is a dedicated Senior Technical Recruiter, driven by her commitment to establishing meaningful connections with individuals and assisting them in navigating the complexities of career transitions.
She has over 4.5 total years of recruiting experience and 4 years at Sterling, where she focuses on the energy and infrastructure division.
Alyssa's innate ability to connect with people and understand their unique career aspirations has been instrumental in her success as a Senior Technical Recruiter. She finds great joy in forging professional relationships and participating in candidates' journeys as they navigate the tough decisions associated with job changes.
Having experienced the challenges of job hunting firsthand, Alyssa empathizes with candidates facing similar struggles. She encourages job seekers not to lose hope and to stay persistent throughout their search. Alyssa believes that the right role will come along at the right time, and maintaining a positive attitude and determination can make all the difference in finding the perfect fit.