Field Service Manager

Elmhurst, IL 60126

Employment Type: Permanent Job Category: Customer Service Job Number: Dj839953130 Compensation: $125000-150000 / year

Job Description

 Title: Field Service Manager

Location: Elmhurst, IL 60126

Hire Type: Direct Hire

Responsibilities:
  • Provide comprehensive support to Field Service Technicians and Sales team.
  • Schedule and coordinate visits for all service technicians, ensuring efficient use of resources.
  • Maintain open communication and coordination with the headquarters in Germany.
  • Act as a key liaison with customers, representing the company and fostering strong relationships.
  • Professionally address and resolve customer issues, contributing to brand enhancement.
  • Propose and implement new procedures and systems to optimize service operations.
  • Ensure the team consistently delivers top performance and maintains high-quality standards for customers.
  • Manage existing in-house orders through effective coordination with the Sales team.
  • Recruit and retain team members by cultivating a positive coaching environment.
  • Conduct supervisory functions, including reviews and coaching, to enhance the efficiency of the Service Team.
  • Develop and implement a comprehensive training program for existing team members, new hires, and cross-training initiatives.
  • Oversee the scheduling tool for the team, customers, and sales team to streamline operations.
  • Manage customer Requests for Quotation (RFQ), quoting, invoicing, and Purchase Order (PO) processing.
  • Provide oversight of credits, repairs, and returns.

 
Qualifications:
  • 5 or more years of experience managing and leading a technical customer service team.
  • 3 or more years of hands-on service technician experience.
  • Exceptional communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to exercise initiative, judgment, discretion, and decision-making to achieve objectives.
  • General aptitude towards electrical and mechanical products and customer applications.
  • Exceptional proficiency in Microsoft products (Excel, Word, Outlook, and some PowerPoint).
  • Ability to read mechanical drawings and electrical diagrams.
 
Education Requirements:
  • Bachelor’s degree in a related field preferred.
  • Experience in the printing industry highly desired.
 
Travel Requirements:
  • Travel as needed, up to 30% domestically, with infrequent international travel.
 
#Talent
 
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
 

Meet Your Recruiter

Sabrina Herrera

Sabrina Herrera is a seasoned Technical Recruiter with a knack for establishing genuine connections with candidates and continuously expanding her expertise in various roles and industries. With one year of dedicated service at Sterling and an impressive 15-year journey in the recruiting arena, Sabrina has become a respected figure in talent acquisition.

As a Technical Recruiter, Sabrina's ability to build strong relationships with candidates sets her apart. She values the opportunity to understand each individual's unique strengths, aspirations, and career goals, ensuring she can guide them toward the most suitable and fulfilling opportunities.

Having spent 15 years in the recruiting domain, Sabrina's experience spans diverse industries and roles. She embraces the challenges of exploring new fields, consistently striving to expand her knowledge and expertise. Her dedication to continuous learning allows her to stay at the forefront of emerging trends and best practices in the recruitment landscape.

Sabrina advises fellow professionals to cultivate a curious mindset and actively seek new challenges and projects that push the boundaries of their abilities. Embracing the unknown and venturing into uncharted territories can lead to personal and professional growth, ultimately elevating one's effectiveness in the field of recruitment.

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