Tampa, FL 000000 US
- The Field Service Technician is responsible supporting all Antunes customer within designated field service area. The Field Service Technician is also responsible for resolving a variety of mechanical and electronic technical problems of diverse complexity by phone, email, and chat.
- Troubleshoots equipment operational, electrical, and mechanical problems over the phone and chat.• Services customer’s equipment, including reviewing customer complaints, troubleshooting mechanical and electrical repairs, providing final recommendation to bring customer issues to resolution.• Manages inventory to ensure adequate stock is in place.• Provides technical and operational training to internal and external customers.• Prepares and reviews all customer support documentation.• Provides repair services on equipment in assigned geographic area.• Provides recommendations for continuous improvement of product development, work instruction documentation, and standardization of processes.• Assists with customer service calls including but not limited to, identifying part numbers for service parts equipment.
- Minimum High School Diploma and/ or G.E.D (Required)• Associate degree in Electronics or equivalent (Preferred)• 3-5 years related experience in technical service or field service repair.• Local Travel, after hours support as needed
- Excellent technical and functional skills. Ability to troubleshot/Electro-mechanical equipment.• Must be able to professionally communicate with internal/external customers and address complaints.• Must be able to demonstrate the ability to be a self-starter and work well independently and make sound business decisions.