Field Service

Philadelphia, PA 19019

Employment Type: Permanent Job Category: Technician Job Number: Dj38634928 Compensation: $60000-80000 / year

Job Description

Title: Field Service Technician 

Location: Philadelphia, PA (Remote) 

Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Hire Type: Direct Hire

Job Summary:
  • The Field Service Technician is responsible supporting all Antunes customer within designated field service area. The Field Service Technician is also responsible for resolving a variety of mechanical and electronic technical problems of diverse complexity by phone, email, and chat.

Job Duties:
  • Troubleshoots equipment operational, electrical, and mechanical problems over the phone and chat.
    • Services customer’s equipment, including reviewing customer complaints, troubleshooting mechanical and electrical repairs, providing final recommendation to bring customer issues to resolution.
    • Manages inventory to ensure adequate stock is in place.
    • Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows the work instructions for products according to maintenance and quality standards.
    • Provides technical and operational training to internal and external customers.
    • Prepares and reviews all customer support documentation.
    • Installs and supports water filtration solutions.
    • Provides repair services on equipment in assigned geographic area.
    • Provides recommendations for continuous improvement of product development, work instruction documentation, and standardization of processes.
    • Install and services Antunes equipment based on customer need and proximity.
    • Assists with customer service calls including but not limited to, identifying part numbers for service parts equipment.

  • Excellent technical and functional skills. Ability to troubleshot/Electro-mechanical equipment.
    • Must be able to professionally communicate with internal/external customers and address complaints.
    • Must be able to demonstrate the ability to be a self-starter and work well independently and make sound business decisions.
  • Minimum High School Diploma and/ or G.E.D (Required)
    • Associate degree in Electronics or equivalent (Preferred)
    • 3-5 years related experience in technical service or field service repair.
    • Local Travel, after hours support as needed

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

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