Field Service Engineers
Job Description
- Perform hands-on maintenance, troubleshooting, and repairs, while providing detailed reports to the back office.
- Serve as the primary on-site technician for assigned customers, with travel to additional locations as needed.
- Plan and execute preventive maintenance to ensure optimal equipment performance in alignment with operational standards.
- Provide post-maintenance production support to achieve or surpass pre-maintenance efficiency levels, ensuring customer satisfaction.
- Diagnose and resolve mechanical and automation malfunctions, utilizing root cause analysis and escalating issues when necessary.
- Address technical claims and collaborate with the quality department to resolve issues, including detailed root cause analysis.
- Install rebuilding kits following established procedures and restore equipment to production readiness while exceeding customer expectations.
- Assess system performance, implement corrective actions, and recommend operational improvements to enhance efficiency.
- Education: Associate degree in Engineering, with a focus on electrical or mechanical disciplines preferred.
- Experience: 3–5 years of technical experience in equipment or machinery maintenance, particularly in a service-oriented manufacturing environment.
- Technical Knowledge: Familiarity with carton and packaging technologies; experience with aseptic systems is an advantage.
- Language Skills: Proficiency in English (written and spoken); bilingual capabilities in Spanish or German are a plus.
- Willingness to travel extensively, including international trips, with travel comprising at least 80% of the role.
- Excellent communication skills to effectively liaise with customers and stakeholders at all organizational levels.
Meet Your Recruiter
Alyssa Ford
Alyssa Ford is a dedicated Technical Recruiter, driven by her commitment to establishing meaningful connections with individuals and assisting them in navigating the complexities of career transitions.
With one year of dedicated service at Sterling and a total of 2 years in the recruiting field, Alyssa has already significantly impacted talent acquisition.
Alyssa's innate ability to connect with people and understand their unique career aspirations has been instrumental in her success as a Technical Recruiter. She finds great joy in forging professional relationships and participating in candidates' journeys as they navigate the tough decisions associated with job changes.
Having experienced the challenges of job hunting firsthand, Alyssa empathizes with candidates facing similar struggles. She encourages job seekers not to lose hope and to stay persistent throughout their search. Alyssa believes that the right role will come along at the right time, and maintaining a positive attitude and determination can make all the difference in finding the perfect fit.