Field Service Engineer
Job Description
Employment Type: Full-Time
- Install, configure, and commission advanced SMT automation equipment at customer sites across the U.S.
- Perform system retrofits, upgrades, and custom modifications to meet unique production requirements.
- Diagnose and resolve mechanical, electrical, software, and process-related issues to minimize downtime.
- Provide both on-site and remote technical support, collaborating with internal engineering teams to address complex challenges.
- Conduct structured operator and maintenance training for customer personnel, ensuring safe and efficient equipment use.
- Advise customers on process optimization, preventive maintenance, and system efficiency best practices.
- Maintain accurate and detailed service documentation, reports, and technical feedback for customers and internal teams.
- Act as a technical liaison between customers and engineering, ensuring clear and professional communication.
- Represent the company with professionalism, technical expertise, and a strong commitment to customer satisfaction.
- Bachelor’s degree in Mechanical, Electrical, or related Engineering field preferred.
- Experience with SMT, automation, or electromechanical systems strongly preferred.
- Strong knowledge of mechanical and electrical troubleshooting, repair, and preventive maintenance.
- Ability to interpret electrical schematics, mechanical drawings, and system diagrams.
- Proficiency with Windows-based software, system configuration, and basic networking concepts.
- Excellent problem-solving, communication, and interpersonal skills with a customer-first mindset.
- Capable of working independently and managing travel requirements of approximately 75%.
Meet Your Recruiter
Erik Butzen
Technical Recruiter
Erik Butzen is a skilled and compassionate Senior Recruiter passionate about empowering individuals to advance in their careers. With two years of dedicated service at Sterling, Erik has already significantly impacted the organization's talent acquisition efforts.
Having honed his expertise over five years in the field of recruiting, Erik possesses a deep understanding of the industry's intricacies. His journey began with the desire to assist individuals in finding opportunities that would propel their professional growth forward.
As a Senior Recruiter, Erik takes great pride in his ability to help people make meaningful advancements in their careers. Whether it's guiding a candidate through the interview process, providing valuable insights into the job market, or matching the right talent with the perfect role, Erik is committed to positively impacting the lives of those he interacts with.
One of Erik's most valuable pieces of advice to both hiring managers and fellow recruiters is to ask a lot of questions. Understanding the needs and expectations of both candidates and employers is essential to finding the best fit for both parties.