Field Service Technical Support
Job Description
Richmond, Virginia
Reports to the Director of Field Applications
We are seeking a Field Service Technical Support professional to join our team. This role provides technical guidance to customers before and after the sale, helping ensure successful design, fabrication, and assembly outcomes.
- Provide advanced technical support to customers on complex product and tooling issues.
- Review customer requirements, identify potential challenges, and recommend effective solutions.
- Support product development by translating customer needs into design recommendations and specifications.
- Maintain strong relationships with product, engineering, and business development teams.
- Identify and communicate design or integration issues internally and externally.
- Coordinate product integration efforts between suppliers, internal teams, and customers.
- Deliver technical presentations and seminars to customers and sales teams.
- Support vendor qualification efforts with customer representatives.
- Develop initial project scopes and prepare detailed project plans based on customer requirements and manufacturing capabilities.
- Maintain required documentation and reports.
- May be required to work periodically at customer sites.
- Bachelor’s degree in a related field, or equivalent experience.
- Approximately 6+ years of relevant experience.
- Strong technical, operational, and customer relationship skills.
- Broad understanding of related processes, technologies, and cross-functional impacts.
- Ability to influence near-term operational outcomes and contribute to strategic initiatives.
- Demonstrated experience leading major projects or initiatives.
- Comfortable making independent decisions and working with ambiguous requirements.
Meet Your Recruiter
Technical Recruiter
Maggie is a Technical Recruiter at Sterling Engineering, where she supports Flex-related roles. She has been recruiting for nine months and has been with Sterling throughout that time, building hands-on experience while helping connect candidates with meaningful career opportunities.
Maggie enjoys recruiting because it is a field where motivation, effort, and consistency lead directly to results. She values being able to see the impact of her hard work, both in the hiring process and in the lives of the candidates she supports.
For Maggie, one of the most rewarding parts of recruiting is helping people discover and step into the right career path for them. She is passionate about supporting candidates as they find opportunities where they can grow, succeed, and continue building their future.