Field Service Technical Support

Henrico, VA 23231

Employment Type: Permanent Job Category: Electrical Engineering Job Number: 53240070 Compensation: $75000-85000 / year

Job Description

Field Service Technical Support
Richmond, Virginia
Reports to the Director of Field Applications
Direct Hire / Permanent Position
Target Starting Salary: $75,000-$85,000/year

Overview
We are seeking a Field Service Technical Support professional to join our team. This role provides technical guidance to customers before and after the sale, helping ensure successful design, fabrication, and assembly outcomes.

Key Responsibilities
  • Provide advanced technical support to customers on complex product and tooling issues.
  • Review customer requirements, identify potential challenges, and recommend effective solutions.
  • Support product development by translating customer needs into design recommendations and specifications.
  • Maintain strong relationships with product, engineering, and business development teams.
  • Identify and communicate design or integration issues internally and externally.
  • Coordinate product integration efforts between suppliers, internal teams, and customers.
  • Deliver technical presentations and seminars to customers and sales teams.
  • Support vendor qualification efforts with customer representatives.
  • Develop initial project scopes and prepare detailed project plans based on customer requirements and manufacturing capabilities.
  • Maintain required documentation and reports.
  • May be required to work periodically at customer sites.
Qualifications
  • Bachelor’s degree in a related field, or equivalent experience.
  • Approximately 6+ years of relevant experience.
  • Strong technical, operational, and customer relationship skills.
  • Broad understanding of related processes, technologies, and cross-functional impacts.
  • Ability to influence near-term operational outcomes and contribute to strategic initiatives.
  • Demonstrated experience leading major projects or initiatives.
  • Comfortable making independent decisions and working with ambiguous requirements.

Meet Your Recruiter

Maggie Hansen

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

 As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

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About Henrico, VA

Discover exciting job opportunities in the vibrant area around Henrico, Virginia today! Nestled in the heart of the historic Richmond metropolitan area, Henrico offers a perfect blend of southern charm and modern amenities, making it an ideal location for career growth and fulfillment. From the stunning Virginia Museum of Fine Arts to the lively performances at the Altria Theater and the thrill of cheering for the Richmond Flying Squirrels baseball team at The Diamond, this region has something for everyone. With its picturesque parks, unique cultural scene, and delicious cuisine ranging from classic Southern comfort food to innovative fusion dishes, Henrico is a place where work-life balance thrives. Explore our job listings now and embark on a rewarding career journey in this enchanting region!