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Customer service/ inside sales

Northbrook, IL 60062

Employment Type: Contract to Perm Job Category: Administrative Job Number: AG96030036 Compensation: $24.04-26.40 / hour

Job Description

Title: Customer Service/Inside Sales Associate 

Location: Northbrook, IL 

Hire Type: Contract to Hire 

Overview:
Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.

Job Duties:
  • Provide support to BDM up to and including:
  • Work within the CRM (prefer Salesforce) system and assist BDM in entering inquiries, quotes, sales activities and customer data, etc.
  • Review, classify and enter, customer and prospective customer inquiries and opportunities received.  
  • Prepare quotes and/or send collateral as requested by customers or prospects and send as required.
  • Assist sales staff to review customer inquiries and prepare quotes based on customer’s immediate needs, review and enter sales orders, obtaining, and completing each customers representations and certifications, tech issues, booking problems, order issues, etc working with Operations Dept. to resolve lead times and inventory issues.
  • Communicate with customers via email, phone, or text to ensure customer satisfaction and to facilitate customer relationship building process relative to product questions, issues, requirements, lead times, prices, etc.
  • Enter orders in Visual – both domestic and international .
  • Assist in arranging both domestic and international shipments.
  • Enter prospects, leads, notes in CRM.
  • Handle customer emails and telephone calls.
  • Understand and review sales contracts for completion and accuracy before forwarding to BDM for final approval
  • Respond to and mitigate customer product issues and complaints.
  • Monitor sales inbox emails, passing leads, orders and inquiries along to proper company individuals – distributing same to BDM, sales technicians, sales management or service technicians according to subject matter, etc.  

Qualifications:
  • Requires excellent written and verbal communication skills.
  • Requires experience and familiarity with a CRM program (use of Salesforce preferred).
  • Requires familiarity with Microsoft Office suite so as to be able to assist in preparing sales analysis reports, Power Point presentations, etc .
  • Prefer some experience with technical products in order to be comfortable interfacing  with engineers and technicians both inside and outside the company.  

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.

Meet Your Recruiter

Tami Van

As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

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About Northbrook, IL

Ready to launch your career in the vibrant Northbrook, Illinois area? The opportunities here are as diverse as they are exciting! Nestled in the heart of Cook County, Northbrook offers a unique blend of urban amenities and suburban charm. Enjoy easy access to renowned attractions like the Chicago Botanic Garden, Allstate Arena, and Ravinia Festival, where music and culture thrive. Immerse yourself in the local scene with a wide array of culinary delights, from deep-dish pizza to gourmet dining experiences. With top-notch galleries, theaters like the North Shore Center for the Performing Arts, and professional sports teams like the Chicago Bears and Blackhawks just a short drive away, there's never a dull moment in Northbrook. Embrace a career in this dynamic region and unlock endless possibilities for professional growth and personal fulfillment. Explore our job listings today and take your career to new heights!