Customer Supply Chain Specialist
Job Description
Location: Ogden, UT
Hire Type: Direct Hire
Compensation: $85,000-$90,000
Benefits: Health, Dental, Vision, 401K
Responsible for supporting customer orders and ensuring the correct quantity of product is shipped on time. This role analyzes customer demand, inventory levels, and production needs to help maintain appropriate stock levels and support effective planning strategies.
- Serve as a primary point of contact for customers and respond to order, delivery, and planning-related questions.
- Manage and resolve customer requests and issues in a timely and professional manner.
- Create and maintain customer shipping schedules and releases.
- Monitor inventory levels against customer demand requirements.
- Analyze demand trends and identify potential supply or inventory risks.
- Maintain planning parameters within the company’s ERP/MRP system.
- Monitor and support on-time delivery performance.
- Follow up on customer concerns and support root-cause and corrective-action activities.
- Coordinate engineering changes and product transition activities.
- Participate in continuous improvement and planning initiatives.
- Prepare and analyze sales forecasts and projections.
- Review production rates against sales demand and work with Production Planning to balance capacity.
- Coordinate inventory review activities and returned material processes.
- Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain Management, Logistics, or a related field preferred.
- Must have 2–3 years of experience in Supply Chain, Materials Planning, Customer Service, Logistics, or a related area.
- Strong written and verbal communication skills.
- Strong negotiation, problem-solving, and conflict-resolution skills.
- APICS certification or coursework is a plus.
- Understanding of supply chain and logistics concepts, including raw materials, production, inventory, and finished goods.
- Strong Excel and data analysis skills.
- Knowledge of MRP concepts and processes.
- Ability to read and understand Bills of Materials (BOMs).
- Strong analytical and organizational skills.
- Ability to manage multiple priorities in a fast-paced manufacturing environment.
- Competitive compensation package
- Professional development and career growth opportunities
- Employee recognition programs and company events
- Additional employee benefits and perks
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
Meet Your Recruiter
Technical Recruiter
Ashley Schmitt is a dedicated and experienced Senior Recruiting Team Lead passionate about empowering individuals through career opportunities. With an impressive track record of 8 years at Sterling, she has significantly impacted the organization's talent acquisition and development strategies.
With a remarkable 12-year career in the field of recruiting, Ashley has garnered a deep understanding of the industry's dynamics and trends. She has witnessed the ever-changing job market and thrived in guiding people through its complexities. For Ashley, the most rewarding aspect of recruitment is finding people roles that can genuinely improve their professional lives.
As a Senior Recruiting Team Lead, Ashley's leadership abilities shine through as she leads her team to excel in their roles. She believes in fostering a collaborative and inclusive work environment where all team member's strengths are recognized and utilized to achieve collective success.
Advice for candidates from Ashley: “Reflect on your skill sets and what makes you happy, be realistic about your strengths and weaknesses. Strengthen your online presence and always be networking!”