Customer Service Account Manager

Naperville, IL 60555

Employment Type: Permanent Job Category: Customer Service Job Number: Ss62344415 Compensation: $65,000 / year

Job Description

Title: Account Specialist  

Location: Warrenville, IL 

Work Type: Hybrid

Overview:
Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Hire Type: Direct Hire

Job Summary:
  • A customer service representative will focus on correct resolutions for both customers and the business.  Handle customer relationships and assist with their individual service needs while delivering best-in-class customer service.

Job Duties:
  • Determine the quickest and most effective ways to answer a client’s or customer’s questions. 
  • Ensure customers are satisfied with products and services. 
  • Understanding of appropriate escalation of queries and concerns.  
  • Troubleshooting common issues with products or service.   
  • Handle inbound and outbound calls from customers.  
  • This position requires discretion and independent judgement.  
  • Must attain a workable knowledge of product line and sales policies.  
  • Makes decisions relative to selection of shipping point to maintain an acceptable level of service and profitability.  
  • Makes decision relative to selection of shipping point to maintain an acceptable level of service and profitability. 
  • Responsible for issuing price adjustments, product returns, warranty replacements and delinquent order reporting.
     

Qualifications:
  • Associates Degree preferred   
  •  

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 


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