Customer Service Account Manager

Naperville, IL 60555

Employment Type: Permanent Job Category: Customer Service Job Number: Ss62344415 Compensation: $65,000 / year

Job Description

Title: Account Specialist  

Location: Warrenville, IL 

Work Type: Hybrid

Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Hire Type: Direct Hire

Job Summary:
  • A customer service representative will focus on correct resolutions for both customers and the business.  Handle customer relationships and assist with their individual service needs while delivering best-in-class customer service.

Job Duties:
  • Determine the quickest and most effective ways to answer a client’s or customer’s questions. 
  • Ensure customers are satisfied with products and services. 
  • Understanding of appropriate escalation of queries and concerns.  
  • Troubleshooting common issues with products or service.   
  • Handle inbound and outbound calls from customers.  
  • This position requires discretion and independent judgement.  
  • Must attain a workable knowledge of product line and sales policies.  
  • Makes decisions relative to selection of shipping point to maintain an acceptable level of service and profitability.  
  • Makes decision relative to selection of shipping point to maintain an acceptable level of service and profitability. 
  • Responsible for issuing price adjustments, product returns, warranty replacements and delinquent order reporting.

  • Associates Degree preferred   

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

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