Customer Service Specialist (CONFIDENTIAL)

Park Ridge, IL 60016

Employment Type: Permanent Job Category: Customer Service Job Number: DJ684247594 Compensation: $60000-65000 / year

Job Description

Title: Customer Account Service Specialist 
Location: Park Ridge, IL
Hire Type: Direct Hire
Salary: $60-65K
 Must have: Experience working within the manufacturing industry 
Misc: This role is 100% on-site 
 
Overview: Provide a world-class experience for domestic and international distributor and customers by performing Customer Service activities from order entry through shipping.  Works directly with customers on requirements, pricing, and resolution of customer issues.

Job Duties:
  • Receives orders via e-mail, online portal and provides prompt courteous response for assigned accounts.
  • Manages order receipt and documentation daily.
  • Enters customer orders, changes and generates standard and special invoices and weekly reports. 
  • Enters return authorization and credits from the customer as needed. 
  • Coordinate effective ship date for customer with all areas of the organization.
Qualifications:
  • Bachelor’s degree in business or communication from a four-year college or university and 3 to 5 years of experience within customer service in a manufacturing environment.
  • Proficiency with Microsoft Excel and Microsoft Word.
  • Experience with navigating an ERP system.  JD Edwards a plus.

Meet Your Recruiter

Tami Van

As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

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About Park Ridge, IL

Ready to take your career to new heights? Explore job opportunities in the flourishing area around Park Ridge, Illinois, where endless possibilities await. Located just outside of Chicago in Cook County, this charming suburb offers a perfect blend of urban convenience and small-town charm. With easy access to iconic landmarks like the Frank Lloyd Wright Home & Studio, a vibrant restaurant scene featuring deep-dish pizza and hot dogs, and cultural gems like the Pickwick Theatre, job seekers can thrive in a rich tapestry of arts, entertainment, and outdoor recreation. Be part of a community that embraces both professional growth and quality of life, with close proximity to beautiful parks like Wildwood Nature Center and the excitement of Chicago's professional sports teams. Explore our job listings today and embark on a career journey that combines opportunity and enchantment in Park Ridge, Illinois.