Sterling Engineering, Inc.
https://cdn.haleymarketing.com/templates/63335/logos/square_logo.png
https://www.sterling-engineering.com
https://www.sterling-engineering.com
USD
60000
68000
YEAR
true
Customer Service Representative
2025-02-05
2025-03-13
Employment Type:
Permanent
Job Category: Customer Service
Job Number: 42594341
Compensation: $60000-68000 / year
Job Description
Title: Customer Service Representative
Location: Wood Dale, IL
Hire Type: Direct Hire
Salary: $60-65K yrly
Must have: experience within a manufacturing environment
Must have: experience within a manufacturing environment
Misc: This role is 100% on-site
Summary: Handle all customer contacts received by telephone relative to customer service. Process customer orders and resolve any and all customer issues that surface after the order is accepted. Assist with quotation and new customer follow up. Ability to perform in a fast paced make to order manufacturing environment.
Essential Duties & Responsibilities:
- Receive and respond to all customer inquires thereby assuring customer satisfaction.
- Processing customer orders including entry, tracking and maintenance as needed.
- Processing of all customer shipments after receipt of manufacturing order from the Quality Control Department
- Routing of all stock to the appropriate stockroom locations within the building
- Make shipping arrangements for customer orders and handle all appropriate paperwork
- Respond to customer complaints in conjunction with appropriate sales and manufacturing personnel with the goal of resolution. Refer matter to supervisor if resolution cannot be accomplished.
- Post sale follow up with customers to monitor customer satisfaction especially on first time orders.
- Expediting orders for the assigned territory.
Qualifications:
- Excellent written and verbal communication skills with the ability to communicate effectively with a diverse group of individuals at all levels. Ability to handle customer correspondence and complaints independently.
- Self-starter with the ability to exercise independent judgment to accomplish goals.
- Detail orientation coupled with excellent organization skills.
- Ability to prioritize and handle multiple tasks.
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Ready to kickstart your career in the vibrant city of Wood Dale, Illinois? Explore our job opportunities in this thriving area nestled in the heart of DuPage County. Known for its close-knit community, top-notch schools, and convenient location near O’Hare International Airport, Wood Dale offers a perfect blend of small-town charm and big-city amenities. With easy access to the renowned Wood Dale Prairie Nature Preserve and nearby attractions such as the vibrant Schaumburg Boomers Stadium, job seekers can enjoy a plethora of recreational activities. Embrace the diverse culinary scene ranging from classic deep-dish pizza to upscale dining options while catching a show at the Metropolis Performing Arts Centre or visiting the local Ned Brown Preserve. Join us in discovering the endless possibilities for your career growth here in Wood Dale!