Customer Service Rep

Gurnee, IL 60031

Employment Type: Permanent Job Category: Customer Service Job Number: Dj66714263 Compensation: $48000-50000 / year

Job Description

Title: Customer Service Representative
Location: Gurnee, IL
Hire Type: Direct Hire
Payrate: Up to $24/hour

Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Job Summary:
The Customer Service Rep will handle customer requests for quotes, orders, part identification, and lead times. You will prepare quotations for standard products, process orders, and manage product line conversions. The customer service rep will collaborate with other departments to manage purchase orders, provide quotations, identify parts, and deliver exceptional service to customers and sales representatives.

Job Duties:
  • Receive and process customer requests for price quotes, part identification, purchase orders, order changes, adjustments, and cancellations.
  • Use the Epicor system to access customer information, stock status, pricing, and purchase order status.
  • Adhere to pricing guidelines based on product and customer type.
  • Follow up on inquiries by checking the Epicor system for delivery information and coordinating with the expeditor for shipment schedules.
  • Convert customers to current product lines when possible.
  • Refer customers to local distributors.
  • Handle distributor commission processes as needed.
  • Check credit status for rush orders with Accounts Receivable.
  • Maintain files of active orders, including policy requirements, change notices, scheduling changes, partial shipments, and credit changes.
  • Prepare paperwork for RMAs and customer credits.
  • Provide quotations within 2 working days.
  • Refer orders to appropriate departments for processing within 2 working days.

  • Associates or Bachelor’s Degree preferred
  • High School Diploma or equivalent required
  • Good verbal and written communication skills for phone contact with customers and distributors
  • Ability to write standard documentation/communication
  • Experience using PC; intermediate proficiency in Microsoft Outlook, Word, and Excel
  • Ability to add and subtract whole numbers
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations
  • Ability to handle a variety of tasks and prioritize them
  • Must be able to work independently and be very organized

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

Meet Your Recruiter

Justin DiBlasi
Technical Recruiter

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About Gurnee, IL

Ready to embark on an exciting career journey in and around Gurnee, Illinois? Explore our job opportunities today! Nestled in Lake County, Illinois, Gurnee offers a perfect blend of urban convenience and natural beauty. Home to the iconic Six Flags Great America and Gurnee Mills, one of the largest outlet shopping centers in the region, this vibrant area boasts a thriving economy and a welcoming community. With easy access to Lake Michigan, charming local eateries serving up delicious Chicago-style deep-dish pizza, and cultural hotspots like the Genesee Theatre and the Jack Benny Center for the Arts, Gurnee provides a rich tapestry of experiences for residents and visitors alike. Don't miss out on career growth and exciting opportunities in this dynamic region – check out our job listings now!