Customer Service Coordinator

Walker, MI 49544

Employment Type: Contract to Perm Job Category: Customer Service Job Number: 54319318 Compensation: $20.00 / hour

Job Description

Title: Customer Service Coordinator
Location: Walker, MI
Hire Type: Contract to Hire
Shift: 1st Shift (7am-3pm, M-F)
Pay: $20 - $22/hr (Based on Experience)
Benefits: Insurance (Health, Medical, Dental), PTO, and more

We are seeking a Customer Service Coordinator to serve as a key point of contact between customers and internal teams. In this role, you will interface with customers by phone and in person to resolve issues related to product status, repairs, and replacements. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced manufacturing or product support environment.

Job Duties:
  • Communicate with customers to resolve product-related problems or issues.
  • Escalate technical and functional matters as needed and support complaint investigations.
  • Monitor status of customer product commitments and follow up on open items.
  • Expedite product repairs and coordinate with internal teams to meet customer needs.
  • Research parts replacements and support service and repair activities.
  • Maintain accurate documentation related to customer issues and resolutions.
  • Collaborate with internal departments to ensure timely and effective customer support.
  • Support departmental goals and service level targets.
  • Perform additional duties as assigned by leadership.
Qualifications:
  • High school diploma or equivalent required.
  • 1–5+ years of related customer support experience depending on level (Coordinator I, II, or III).
  • Prior experience in a manufacturing or technical environment.
  • Excellent telephone and customer communication skills.
  • Strong organizational skills and attention to detail.
  • Proficiency with word processing and spreadsheet software.
  • Ability to read and interpret procedures, instructions, and documentation.
  • Ability to write routine reports and correspondence.
  • Ability to perform basic math calculations including rates, ratios, and percentages.
  • Strong problem-solving skills and ability to work with limited standardization.
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Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin,

Meet Your Recruiter

Madelyn Lesters

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

 As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

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About Walker, MI

Ready to take your career to the next level? Explore our job opportunities in and around Walker, Michigan. Nestled in the beautiful landscapes of Kent County, this vibrant region offers a perfect blend of urban amenities and outdoor adventures. From the iconic Frederik Meijer Gardens & Sculpture Park to the bustling Grand Rapids Downtown Market, there is no shortage of cultural experiences to enjoy. Delight your taste buds with the local cuisine at renowned spots like The Mitten Brewing Company and experience the energy of Van Andel Arena, home to the Grand Rapids Griffins hockey team. With a thriving arts scene, including venues like the Devos Performance Hall and participation in annual events like ArtPrize, the opportunities for personal and professional growth are endless in Walker, MI. Start your journey with us today!