Customer Service Associate

Schaumburg, IL 60168

Employment Type: Contract Job Category: Customer Service Job Number: 44240239 Compensation: $23-24 / hour

Job Description

Job Title:  Customer Service Associate
Location:  Schaumburg, IL
Hire Type:  Long-term Contract, Onsite
Target Pay Range: $23.00 - $24.00/hour (W2, with full employee benefits)

Overview:
Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.

Job Summary:
The Customer Service Associate provides support to internal and external customers by processing orders for medical-related products, handling inquiries via phone, chat, and email, and ensuring customer satisfaction. This role answers product and billing questions, updates internal resources, and manages account-related tasks such as returns, credits, and complaints.

Job Duties:
  • Handle inbound calls, chats, and emails professionally and efficiently.
  • Process orders, returns, account inquiries, and shipment tracking.
  • Maintain and update FAQs, product information, and shared files.
  • Resolve customer issues related to billing, product quality, and service.
  • Support sales initiatives by promoting products and ensuring customer retention.
  • Collaborate with internal teams to enhance customer service processes.

Qualifications:
  • High school diploma required; college coursework preferred.
  • 5+ years in a contact center or relevant customer service role.
  • Strong data entry, order processing, and Microsoft Office skills.
  • Experience with AS400/PRMS, Microsoft Dynamics, and ERP systems preferred.
  • Familiarity with EDI and contact center software, like Five9, is a plus.

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.

Meet Your Recruiter

Mike Schmitz
Technical Recruiter

Mike Schmitz is an esteemed Recruiting Team Leader specializing in the Life Sciences Division. With an impressive tenure of over 12 years at Sterling and a remarkable 16-year career in the recruiting arena, Mike has cemented his reputation as a trailblazer in talent acquisition.

As a Recruiting Team Leader, Mike's understanding of the intricacies within the Life Sciences Division is unparalleled. His expertise positions him as a strategic partner in bridging the gap between talented professionals and opportunities that align with their aspirations.

With a career spanning 16 years, Mike's journey in the recruitment landscape has been defined by his dedication to facilitating more fulfilling careers for skilled professionals. His ability to understand everyone’s unique strengths and match them with roles that foster growth and satisfaction marks him as a true advocate for professional development.

Mike's advice to candidates reflects his commitment to helping them excel: approach every job interview with positivity and authenticity. He firmly believes that a positive attitude and an engaging personality are pivotal in creating lasting impressions. Mike emphasizes that while technical qualifications are crucial, the ability to connect with interviewers and present oneself effectively is equally valuable to prospective employers.

As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

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About Schaumburg, IL

Explore exciting job opportunities in and around Schaumburg, Illinois today! Nestled in the vibrant state of Illinois, Schaumburg offers a perfect blend of city convenience and suburban charm. This thriving area boasts a dynamic business scene with a plethora of companies across various industries, including technology, healthcare, and finance. With easy access to attractions like Woodfield Mall, boasting over 300 stores, the renowned LEGOLAND Discovery Center, and world-class dining options such as Chicago Prime Steakhouse, there's never a dull moment in Schaumburg. Don't miss out on the chance to be part of this bustling community and take your career to new heights in Schaumburg! Start your job search now.