Customer Service Agent

Naperville, IL 60563

Employment Type: Permanent Job Category: Customer Service Job Number: Ca35184887 Compensation: $55000-60000 / year

Job Description

Title: Customer Service Specialist 

Location: Naperville, IL 

Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Hire Type: Direct Hire

Job Summary:
  • The Customer Experience Agent will interact with customers via phone and email. They will respond to customer requests and questions including, but not limited to technical, or complex service, product offerings, account status, and/or orders and related delivery timelines.

Job Duties:
  • Respond to customer requests and questions regarding technical, large, or complex service, products, and accounts.
  • Analyze and troubleshoot customer concerns using established procedures. 
  • Provide timely and accurate entry of customer orders and quotations.  
  • Use computer to access and/or update customer records, including entering required information into Salesforce.  
  • Maintain professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner. 
  • Liaison between the Company and the customers for up-to-date pricing, service, and latest product-release launches. 

  • High school diploma required. Additional education in Supply Chain or Engineering will be an asset
  • 3 - 5 years experience in technical sales is preferred.  Work experience in a similar role within automotive/mechanical/construction industries would be an asset.
  • Decision making, and organizational skills            
  • Verbal and written communication

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

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