Customer Quality Program Manager
Job Description
? Compensation: $120,000 – $125,000 base salary
? Relocation Support: Yes – company offers a generous lump sum to help you relocate with ease!
- Lead the Quality Department for the Washington facility and support quality efforts at the South Carolina location.
- Establish and enforce quality systems, procedures, and standards aligned with ISO, customer requirements, and company goals.
- Drive continuous improvement initiatives across production, engineering, and supplier quality.
- Lead and manage internal and external audits, including customer audits and regulatory compliance.
- Oversee non-conformance investigations, root cause analyses, and CAPA implementation to ensure long-term issue resolution.
- Collaborate with Program Managers and cross-functional teams to align product quality with development timelines and commercial goals.
- Manage quality documentation and reporting, including KPIs, metrics, and customer-facing quality reports.
- Build strong relationships with key customers and serve as the technical quality liaison for escalated issues and strategic accounts.
- Provide training and mentorship to quality engineers and technicians, developing a high-performing team.
- Bachelor’s Degree in Engineering, Quality Management, or a related technical field.
- 5+ years of experience in quality management or senior quality engineering, preferably in a manufacturing or high-tech environment.
- Proven leadership experience managing quality systems, teams, and cross-functional projects.
- Certified Auditor (ISO 9001 or equivalent) – Required
- Six Sigma Certification (Green or Black Belt preferred)
- Strong understanding of root cause analysis, statistical process control, FMEA, and CAPA frameworks.
- Excellent communication and interpersonal skills, especially in customer-facing and cross-functional settings.
- Willingness to travel periodically to support the South Carolina manufacturing facility (~20-30%
Meet Your Recruiter
Erik Butzen
Technical Recruiter
Erik Butzen is a skilled and compassionate Senior Recruiter passionate about empowering individuals to advance in their careers. With two years of dedicated service at Sterling, Erik has already significantly impacted the organization's talent acquisition efforts.
Having honed his expertise over five years in the field of recruiting, Erik possesses a deep understanding of the industry's intricacies. His journey began with the desire to assist individuals in finding opportunities that would propel their professional growth forward.
As a Senior Recruiter, Erik takes great pride in his ability to help people make meaningful advancements in their careers. Whether it's guiding a candidate through the interview process, providing valuable insights into the job market, or matching the right talent with the perfect role, Erik is committed to positively impacting the lives of those he interacts with.
One of Erik's most valuable pieces of advice to both hiring managers and fellow recruiters is to ask a lot of questions. Understanding the needs and expectations of both candidates and employers is essential to finding the best fit for both parties.