Customer Experience Specialist

Northlake, IL 60164

Employment Type: Permanent Job Category: Customer Service Job Number: Na873795115 Compensation: $65000-80000 / year

Job Description

Title: Customer Experience Specialist
Location: Northbrook, IL 
Salary: $70k-$75k/yr 
up to 15% domestic travel 
Hire Type: Direct Hire


Job Duties:
  • Manages and tracks contracts for customer
  • Creates and monitors POs. 
  • Order print from APC or other outside companies. 
  • Schedule production. 
  • Maintain and/or verify inventory accuracy. 
  • Maintain customer forecasts. 
  • Simplify the reports. 
  • Schedule shipments or ensure shipments are properly scheduled. 
  • Travel to customer location quarterly for customer experience sessions. 
  •  Develop and maintain customer experience scorecards.

Qualifications:
  • Customer focused experience, with the ability to push projects forward while maintaining a positive experience for the customer. 
  • Customer visit travel on an as needed basis is required; 10% to 15% travel. 
  • Customer interface: 3-5 years (Required). 
  • Respond timely and professionally to customer needs and requests. 
  • Knowledge of Supply Chain function (i.e., processing PO’s, scheduling/planning, inventory accuracy etc.) is required. 
  • Proficient with MS Office (i.e., Excel). 
  • Prior experience with CRM (i.e., Sales Force or other related products). 
  • Excellent Communication Skills


Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

Meet Your Recruiter

Krissy Drozd

As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you’ve got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now. 

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About Northlake, IL

Ready to take your career to the next level? Explore job opportunities in the vibrant area surrounding Northlake, Illinois! This charming location, with its close proximity to Chicago, offers an enticing blend of urban amenities and suburban tranquility. Northlake boasts a rich cultural scene, with renowned art galleries, theaters like the Chicago Theatre, and sporting events featuring the iconic Chicago Cubs and Bulls. Indulge in the diverse cuisine of the area, including deep-dish pizza and famous Chicago hot dogs. With access to stunning parks like Hutchinson Field in Grant Park and the beauty of Lake Michigan, Northlake provides an ideal backdrop for both professional and personal growth. Discover your dream job in this dynamic region today!