Customer Experience Specialist

Northlake, IL 60164

Employment Type: Permanent Job Category: Customer Service Job Number: Na873795115 Compensation: $65000-80000 / year

Job Description

Title: Customer Experience Specialist
Location: Northbrook, IL 
Salary: $70k-$75k/yr 
up to 15% domestic travel 
Hire Type: Direct Hire

Job Duties:
  • Manages and tracks contracts for customer
  • Creates and monitors POs. 
  • Order print from APC or other outside companies. 
  • Schedule production. 
  • Maintain and/or verify inventory accuracy. 
  • Maintain customer forecasts. 
  • Simplify the reports. 
  • Schedule shipments or ensure shipments are properly scheduled. 
  • Travel to customer location quarterly for customer experience sessions. 
  •  Develop and maintain customer experience scorecards.

  • Customer focused experience, with the ability to push projects forward while maintaining a positive experience for the customer. 
  • Customer visit travel on an as needed basis is required; 10% to 15% travel. 
  • Customer interface: 3-5 years (Required). 
  • Respond timely and professionally to customer needs and requests. 
  • Knowledge of Supply Chain function (i.e., processing PO’s, scheduling/planning, inventory accuracy etc.) is required. 
  • Proficient with MS Office (i.e., Excel). 
  • Prior experience with CRM (i.e., Sales Force or other related products). 
  • Excellent Communication Skills

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. 

Meet Your Recruiter

Krissy Drozd

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