Customer Account Service Specialist

Elk Grove Village, IL 60007

Employment Type: Contract Job Category: Customer Service Job Number: Dj755485914 Compensation: $25-30 / hour

Job Description

Title: Customer Account Service Specialist 

Location: Elk Grove Village, IL 

Hire Type: 6 Month Contract, potential to hire on direct (100% ONSITE)

Hourly Pay: $25hr - $32hr, based on experience 

Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.

Job Summary: 

Job Duties:
  • Receives orders via e-mail, online portal and provides prompt courteous response for assigned accounts.
  • Manages order receipt and documentation daily.
  • Enters customer orders, changes and generates standard and special invoices and weekly reports. 
  • Enters return authorization and credits from the customer (distributor or OEM) as needed. 
  • Invoices and maintains tooling documentation files.
  • Expedites operations that delay schedules and alters schedules to meet unforeseen conditions through an 80/20 lens.
  • Coordinate effective ship date for customer with all areas of the organization.
  • Is familiar with export Customs procedures to assure compliance. 
  • Supports the Finance team with unapplied cash investigations.
  • Manages small account sales via telephone and written correspondence.
  • Works with manager to increase efficiency by reducing or eliminating processes or steps.

  • Bachelor’s degree in business or communication from a four-year college or university and 3 to 5 years of experience within customer service in a manufacturing environment.
  • Proficiency with Microsoft Excel and Microsoft Word.
  • Experience with navigating an ERP system.  JD Edwards a plus.
  • Strong organizational and interpersonal skills.

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.
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