Controls Service Technician

JOB TITLE: Controls Service Technician 

Pay Range: $65-$85k per year depending on experience.

JOB SUMMARY: The Controls Service Technician is responsible for repairing and servicing equipment and machinery at customer facilities for both warranty and non-warranty issues. They are also responsible for developing and programming automated equipment hardware and software according to customer and internal specifications.

RESPONSIBILITIES:

• Commission and start up controls systems of new machines, retrofits, refurbishments, and small upgrades
• Troubleshoot program and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
• Resolve service requirements over the phone if possible
• Work with suppliers to resolve technical issues at customer sites
• Travel to both domestic and international customer locations
• Make recommendations to repair/replace only items that require repair/replacement
• Follow customer’s plant and safety regulations while at their facility
• Complete in detail a Service Report for the services provided in a timely manner
• Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required
• Facilitate warranty/non-warranty claims with the customer
• Assist other department staff as defined by leadership
• Upsell customers on additional scope when possible
• Share field updates with engineering and ensure customer receives updated documentation where applicable
• Other duties as assigned

QUALIFICATIONS:

• Preferred Degree in Electrical Engineering, engineering related field, or equivalent experience
• Three (3) years of experience in a hands-on mechanical/electrical environment
• Three (3) years of experience with traveling domestic and international
• Must be familiar with and be able to use hand tools, voltage/pressure meters, measuring gauges and devices, robotic familiarity, and automation PLC capability via Allen Bradley and Siemens products
• Must have experience in dealing with customers to resolve problems
• The ability to read electrical and mechanical drawings, reference manuals and assembly systems instruction guides is essential
• Must have experience and be proficient with Microsoft Word and Excel
• Excellent interpersonal and commercial skills required

JOB SPECIFICATIONS:

• Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently
• Visual acuity – Normal requirements for reading written instructions and computer screens
• Hearing ability – Normal requirements for understanding verbal instructions
• Capable of wearing appropriate related PPE for extended periods of time