Administrative Coordinator

Title: Administrative Coordinator 

Location: Carbondale, PA

Overview:

Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Duties: This position encompasses all customer interactions from after receipt of purchase order. Responsibilities include entering/updating production orders, communication with customers on a daily basis, working closely with Designers, production, and accounting personnel to obtain information keeping customers well informed of project status from receipt of purchase order through delivery.

Responsibilities:

• Converting quotes to production orders
• Request and manage all paperwork required from customer
• Coordinate that all deposits were issued and received
• Owns customer complaints and coordinates support from other departments as needed to resolve customer issues
• Collaborate with engineering, marketing, production, sales, and customers to plan, produce, and deliver products for specific projects
• Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution
• Manage and coordinate the manufacture of samples for architects to use in presentations and customer negotiations
• Work on a company level across product lines while assuring consistency for brand identity
• Obtain all necessary information and accurately respond back to customer inquiries
• Recommend solutions or better configurations to enhance the customer's product
• Complete accurately and promptly order entry formal paperwork
• Review of original estimate database against final customer requirements
• Maintain open order database to accommodate revisions to values, quantity/scope, requested delivery dates or cancellations
• Respond to customer requests for information regarding order status

1. Notify customers of potential delays in shipment and expedite orders as requested by customer
2. Performs other duties and responsibilities as assigned.

Qualifications:

• Minimum of 1 year Customer Service or Administrative Assistant experience
• Demonstrated ability to plan, organize, multi-task and problem solve
• Detail oriented with a strong sense of urgency
• Excellent written and verbal skills
• Proficient in MS Office Applications, including Outlook, Word, and Excel
• Working knowledge of data entry, telephone sales techniques and general office procedures
• Requires good computer skills

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.